Hello, I've been searching for a solution for unable to download attachments in the Gmail app on this device. I recently got the new phone about 2 weeks ago. I've done the "fixes" seen in the Google forums for Gmail attachment issues, but it will not fix it. I have also uninstalled the update for Gmail, then reinstalled it. Mimicked settings for Gmail just like my old phone (a Motorola) and it still will not download attachments. Yet, when I added my Gmail account to the Microsoft Outlook app, I am able to download attachments from my Gmail account. Anyone else have this issue? I'm at a loss for what else to do.

Same problem here on REVVL6….for both me and my wife….and another random person I found on reddit by searching there. Using the Gmail app and can't download attachments. We CAN forward attachments. We CAN upload attachments to Drive and download them from there. I spent HOURS on the phone and on Twitter with T-Mobile "support", trying every "solution" they had, all the while them claiming they haven't heard of any other REVVL6 users with this problem. Really frustrating and disappointing as a T-mobile faithful user. (By the way, Gmail worked fine on all other previous REVVLs we owned.)

Hey all. Thanks for the heads up about the Gmail attachment issue! We at T-Mobile thrive on feedback like this so we can identify issues and work towards a fix. Now that we know this is going on, we are working with the equipment manufacture to get it fixed. Email is so important because of the ability to send and receive those attachments so we are so sorry for any trouble this has caused. Thanks for giving us a chance to dig deeper and sort it out for you.

So its been a year since this problem was 1st found and still no fix!!! I to am having this issue with revvl 6 pro

YSEM85 wrote: TXFrank wrote: The REVVL 6 PRO 5G is a T-Mobile branded phone just like Samsung, Apple, Motorola, etc. They just released Andoid 13. Their software engineers did all the work. So it is their responsibility to ensure that all the regular apps work even if they are from Google. They didn't do that. The software is defective. But, as another poster stated you can work around it. Install any other email manager that permits multiple email account. I use yahoo mail manager, and installed my sbcglobal account and gmail acccount. I can download from this email manager all gmail attachments, open pdf files, forward them, print, etc. No problem. Works fine. There may be other solutions in workarounds, but haven't found them yet. The above works. TXFrank Thanks for your workaround. I have read about it. I am wondering if T-Mobile support and T-Mobile developers read this T-Mobile community at all? I think NO. Looks like T-Mobile wants to give these phones to everyone for free. Actually, I don't want to create any extra accounts and install any extra applications just because the developers don't want or can't do fix their mistake. Besides this problem the phone model has others issues, and even native T-Mobile account application does not work. These devices are created for T-Mobile and developed for by a third party. There is a reason why they are handed out for next to nothing. Because it's as barely close to functional in the hope you eventually purchase something better.

once the update has been deleted are you able to attach anything or does it force you to update yet again before you can use the app for anything?

Revvl 6 Pro Gmail attachments | Comunidad de T-Mobile

syaoran
Transmission Titan
Hace 12 meses
T-Mobile has no control over what apps do and don't function fully on Android. Raising the issue with Google through the, provide feedback for the Gmail app in the Play Store, is the best way to get this addressed.
YSEM85
Newbie Caller
Hace 12 meses
I faced the same problem with REVV 6x PRO 5G. I tried to talk to T-mobile support and even the supervisor to exchange this phone to the phone where Gmail is working. I was refused. Why does T-Mobile continue to sell this model?
Maybe I should claim the exchange of my phone and mail the request with the offical letter to T-Mobile?
Samab
Network Novice
Hace 2 años
And I have the REVVL TAB 5G with the same issue. Tried already all fixes.
Jayteedubya
Network Novice
Hace 2 años
I can't believe that Gmail doesn't work on an android phone. Oy. I just drove myself mad thinking it had to be some leftover problem from transferring the app across devices. Ugh. No resolution to this still?
chris32387
Newbie Caller
Hace 2 años
So its been a year since this problem was 1st found and still no fix!!! I to am having this issue with revvl 6 pro
LeeElectrode
Network Novice
Hace 2 años
7-14-23
I had a huge billing issue with Tmobile and I went all the way to the top on this one. After the billing issue was resolved I decided to give him and ear full of the gmail attachment download issue. He said he would report it but again I'm thinking it fell on deaf ears.
Suthnuh
Network Novice
Hace 2 años
Wish I'd thought to Google this issue before. Now I know it's that Gmail and this Revvl model have incompatibility issues and here we are in June 2023 and still no resolution. In addition none of T-Mobile's phone support I've dealt with in vain appear aware of this. Don't want Outlook so guess I just gotta do the Google drive end around to download. The Revvl 6pro has to be the worst handheld in history. T-Mobile should be very proud of it's stellar 2.3 rating on its own site.
fireguy_6364
Modem Master
Hace 2 años
LeeElectrode wrote:

I actually called tech support on 2-21-2023 and had them create a ticket for this issue. Let's see what happens… I'm not holding my breath considering this post has been out there for 5 months and this is the first time I've seen a reply from Tmobile

the site is primarily a peer to peer assistance site..

she did mention that this is something the OEM needs to fix on their end..not on the TMO side..
LeeElectrode
Network Novice
Hace 2 años
I actually called tech support on 2-21-2023 and had them create a ticket for this issue. Let's see what happens… I'm not holding my breath considering this post has been out there for 5 months and this is the first time I've seen a reply from Tmobile
HeavenM
Administrador de la comunidad
Hace 2 años
Hey all. Thanks for the heads up about the Gmail attachment issue! We at T-Mobile thrive on feedback like this so we can identify issues and work towards a fix. Now that we know this is going on, we are working with the equipment manufacture to get it fixed. Email is so important because of the ability to send and receive those attachments so we are so sorry for any trouble this has caused. Thanks for giving us a chance to dig deeper and sort it out for you.