Hello, I've been searching for a solution for unable to download attachments in the Gmail app on this device. I recently got the new phone about 2 weeks ago. I've done the "fixes" seen in the Google forums for Gmail attachment issues, but it will not fix it. I have also uninstalled the update for Gmail, then reinstalled it. Mimicked settings for Gmail just like my old phone (a Motorola) and it still will not download attachments. Yet, when I added my Gmail account to the Microsoft Outlook app, I am able to download attachments from my Gmail account. Anyone else have this issue? I'm at a loss for what else to do.

Same problem here on REVVL6….for both me and my wife….and another random person I found on reddit by searching there. Using the Gmail app and can't download attachments. We CAN forward attachments. We CAN upload attachments to Drive and download them from there. I spent HOURS on the phone and on Twitter with T-Mobile "support", trying every "solution" they had, all the while them claiming they haven't heard of any other REVVL6 users with this problem. Really frustrating and disappointing as a T-mobile faithful user. (By the way, Gmail worked fine on all other previous REVVLs we owned.)

Hey all. Thanks for the heads up about the Gmail attachment issue! We at T-Mobile thrive on feedback like this so we can identify issues and work towards a fix. Now that we know this is going on, we are working with the equipment manufacture to get it fixed. Email is so important because of the ability to send and receive those attachments so we are so sorry for any trouble this has caused. Thanks for giving us a chance to dig deeper and sort it out for you.

So its been a year since this problem was 1st found and still no fix!!! I to am having this issue with revvl 6 pro

YSEM85 wrote: TXFrank wrote: The REVVL 6 PRO 5G is a T-Mobile branded phone just like Samsung, Apple, Motorola, etc. They just released Andoid 13. Their software engineers did all the work. So it is their responsibility to ensure that all the regular apps work even if they are from Google. They didn't do that. The software is defective. But, as another poster stated you can work around it. Install any other email manager that permits multiple email account. I use yahoo mail manager, and installed my sbcglobal account and gmail acccount. I can download from this email manager all gmail attachments, open pdf files, forward them, print, etc. No problem. Works fine. There may be other solutions in workarounds, but haven't found them yet. The above works. TXFrank Thanks for your workaround. I have read about it. I am wondering if T-Mobile support and T-Mobile developers read this T-Mobile community at all? I think NO. Looks like T-Mobile wants to give these phones to everyone for free. Actually, I don't want to create any extra accounts and install any extra applications just because the developers don't want or can't do fix their mistake. Besides this problem the phone model has others issues, and even native T-Mobile account application does not work. These devices are created for T-Mobile and developed for by a third party. There is a reason why they are handed out for next to nothing. Because it's as barely close to functional in the hope you eventually purchase something better.

once the update has been deleted are you able to attach anything or does it force you to update yet again before you can use the app for anything?

Revvl 6 Pro Gmail attachments | Comunidad de T-Mobile

Mikeandbrenda
Newbie Caller
Hace 2 años
After 4 + hours and 3 Tech Reps, finally worked out a "work around". Can't get Google/ Gmail to work. Download Outlook and tie it to Google account and it will work through Outlook. Only way.
mcoppedge
Network Novice
Hace 2 años
Same issue - two new REVLL 6 5G phones, cannot view photos or attachments. Works fine on an older LG Arista. I have tried most of the suggested fixes with no luck.
Mikeandbrenda
Newbie Caller
Hace 2 años
Spent hours with Tech people and found a work around. Use the OUTLOOK APP. IN OUTLOOK, where you can add OTHER emails, add G MAIL.. G MAIL will then work through OUTLOOK. You will be able to open attachments and attach items to send using OUTLOOK. Tech for T Mobil said they have no idea when Google will get their sh.. together to program their system to work with Revvel 6 and 6 pro
fireguy_6364
Modem Master
Hace 2 años
Captdave13 wrote:

When is this going to be fixed? I got no help from T Mobile.

Just received 2 REVVL 6 Pro 5G phones for my wife and me. Neither phone can download attachments from Gmail. Have tried all fixes with Gmail and no success. Very disappointed with TMobile. All other Android phones we have owned never had this issue with Gmail and downloading attachments. Looking for solution!!

its not exactly their issue. its a REVVL/Google issue..Google must fix whatever issue is causing this on their side to be compatible with the REVVL. the app gets adjusted to the device..not vice versa.
Mikeandbrenda
Newbie Caller
Hace 2 años
There is a "work around" solution. Download OUTLOOK and add your GMAIL account to it. You will be able to download and attach through there .
fireguy_6364
Modem Master
Hace 2 años
my point is still quite valid.it isnt a TMO issue..its a REVVL/Google issue..

if every vehicle manufacturers vehicle out there drives down the road perfectly fine except one manufacturers vehicle..you dont adjust the roads to that vehicle..you adjust the vehicle to work on said roads..

same scenario here..Google and REVVL need to get this figured out..the app needs to be adjusted to work with the REVVL.
jessieJuly
Network Novice
Hace 2 años
Horrible that this has been going on for so long. I wish I knew before I got my phone. I have discovered that my phone is also not uploading photos to some apps. I can't change my phone number fory bank account because I can't send them the proof that it's me and before you all tell me to go to the branch. It's chime. There is no branch
srga
Network Novice
Hace 2 años
I have the same problem with T phone Pro 5g... I cant download PDF file only in Gmail app. Word and excel is possible to open... Only solution I could see for now was to download outlook :(
LeeElectrode
Network Novice
Hace 2 años
Same problem here. Just got the phone on 2-16-23. T-Mobile get in gear and fix this issue!
LeeElectrode
Network Novice
Hace 2 años
I actually called tech support on 2-21-2023 and had them create a ticket for this issue. Let's see what happens… I'm not holding my breath considering this post has been out there for 5 months and this is the first time I've seen a reply from Tmobile