Revvl V+ 5G is randomly deleting contacts

DonMarkB wrote:

I noticed this happening to me and my wife several months back and was not sure what was happening. My wife has the same phone and was having the same problem.  It was not until an emergency arose that I started to dig deeper into the issue. I actually had to call my wife to have her call someone else to have the individual I needed to reach call me. This was total nonsense. As a Realtor the phone and the contacts in the phone are critical to communicate with clients in a timely manner. This has more than likely cost me untold thousands of dollars in lost revenue. T-Mobile is not going to take the phones back and wanted to charge me to switch to another phone. THEY WANTED ME TO PAY BECAUSE THEY SOLD ME A SUBSTANDARD PRODUCT WITH KNOWN ISSUES. What does that tell you about their moral compass or their care for customer satisfaction? I don't do business with people or companies that I can't trust. The next battle will be the one where they want me to pay off the unpaid portion of the phone price for a deficient phone that has caused me to lose business and clients. I will post what happens in the soon.  Next step is the Better Business Bureau to see if they have any recommendations of federal entities that may be able to help.

Gschiffman wrote:

That is a good point, but some of my contacts were deleted more than 30 days prior. By the time I discover the contact is gone, I can't do this. T-Mobile hasn't fixed the issue and my warranty will only give me the exact junk phone. I've had two of these and both deleted contacts. There are other issues such as texts not sending - have to restart the phone to fix the bux, apps don't work - such as Alexa just freezes and does nothing. If I buy another phone, T-Mobile will make me pay the remainng months even though this was a "free phone". Sucks!!

I too have had the disappearing contacts issue. It occurs randomly, new contacts and old contacts. The old contacts I don't know until I happen to need to call one. I finally changed my default SMS from the crappy Messaging app, provided with the phone, to FB Messenger, which was already on my phone. That seemed to reduce the amount of times I was losing contacts. I am also now seeing other other issues mentioned in this reply, where I can't even get to my contacts, it just spins. I have to restart my phone once or twice a day. This started happening after the upgrade to Android 12. I am sick of this phone and will never buy another T-Mobile phone. I guess as they say, you get what you pay for. That's what I get for going for the free phone.