Samsung A32 5G will not update

When I try the procedure described by RepairTech my computer and phone say they are connected, but when I click the Update button nothing happens. Any advice?

RepairTech wrote:

To anyone in the future who has this issue, I found a fix to this, I can't guarantee it'll work, but it worked on my first try. So basically I connected the Samsung device to a computer and pushed the update from the computer to the phone.
Now here’s a step by step guide:

1. Backup your information, just in case the unexpected happens and this should always be done as a safe practice. You can do this by going into settings, click Samsung account, if you're already logged in click your name at the top, then click Samsung Cloud, make sure everything you want to back up is toggled to on, then click backup. Wait for it to complete and move on to the next step.
2. On your phone go to the play store, search up Smart Switch, if it says open then you’re perfect, but if it says update or download then simply update or download the app.
3. Open the app on the phone
4. search up Smart Switch download for PC, make sure you are going to the official Samsung website and not a fishy looking site. Then download it onto your computer, once you've done that we're almost finished.
5. connect your device to the computer with your Samsung charging cable, if the device is not being recognized by the Smart Switch application on the computer there maybe some extra steps which I'll mention in step 6. If you're computer recognized the Samsung device, skip step 6
6. go to settings app on your phone, scroll all the way down to About Phone, click software information, click Build Number for about 7-8 times, enter your passcode if it asks for it, now click the back button, click it again, now under About Phone there should be a new setting called Developer Options, click it, now be very careful to not accidentally turn on any other settings than what I'm going to mention, turn on USB Debugging, in tiny font under it it may state "Debug mode when USB is connected,". Now connect it again to the computer, and the computer should definitely recognize the device. 
7. Now there should be an option in below the Backup and Restore buttons labeled as Update, click it and then update the phone, make sure to not disconnect or touch the phone once the update has started. Only do so once the computer Smart Switch app tells you to do so. 
8. Now once you patiently wait a few minutes the update has been pushed through and you should be up to date, unless you have more software updates to download.

good luck and hope this helps anyone in the future who runs across this error

This worked perfectly for me.

RepairTech wrote:

To anyone in the future who has this issue, I found a fix to this, I can't guarantee it'll work, but it worked on my first try. So basically I connected the Samsung device to a computer and pushed the update from the computer to the phone.
Now here’s a step by step guide:

1. Backup your information, just in case the unexpected happens and this should always be done as a safe practice. You can do this by going into settings, click Samsung account, if you're already logged in click your name at the top, then click Samsung Cloud, make sure everything you want to back up is toggled to on, then click backup. Wait for it to complete and move on to the next step.
2. On your phone go to the play store, search up Smart Switch, if it says open then you’re perfect, but if it says update or download then simply update or download the app.
3. Open the app on the phone
4. search up Smart Switch download for PC, make sure you are going to the official Samsung website and not a fishy looking site. Then download it onto your computer, once you've done that we're almost finished.
5. connect your device to the computer with your Samsung charging cable, if the device is not being recognized by the Smart Switch application on the computer there maybe some extra steps which I'll mention in step 6. If you're computer recognized the Samsung device, skip step 6
6. go to settings app on your phone, scroll all the way down to About Phone, click software information, click Build Number for about 7-8 times, enter your passcode if it asks for it, now click the back button, click it again, now under About Phone there should be a new setting called Developer Options, click it, now be very careful to not accidentally turn on any other settings than what I'm going to mention, turn on USB Debugging, in tiny font under it it may state "Debug mode when USB is connected,". Now connect it again to the computer, and the computer should definitely recognize the device. 
7. Now there should be an option in below the Backup and Restore buttons labeled as Update, click it and then update the phone, make sure to not disconnect or touch the phone once the update has started. Only do so once the computer Smart Switch app tells you to do so. 
8. Now once you patiently wait a few minutes the update has been pushed through and you should be up to date, unless you have more software updates to download.

good luck and hope this helps anyone in the future who runs across this error

This worked on my phone. I had tried all of the above including talking to T-Mobile support (they're clueless) and Samsung support. (also clueless) 

This worked on my phone. I had tried all of the above including talking to T-Mobile support (they're clueless) and Samsung support. (also clueless)