Forum Discussion
Samsung Phones not ringing
My son and I are both having issues with our Samsung Phones receiving calls. A Note 8 and a Note 10+. Either they are not ringing at all and going right to voicemail or they ring, but unless you'r...
Here is what seems to have finally worked for me. I did the network reset, then I switched off of 5g down to 3g, and then I went into ringtones and picked a tmobile ringtone, rather than one I had downloaded. My phone finally rings for the 1st time in a month!
For my son with his Note 8, he put in a new SIM card, and that did the trick for him. So from your help and what I've researched there is no 1 answer to this issue.
The Note 8 does not support VoLTE so calls will go straight to voicemail. The Note 10+ should, if it was purchased from T-Mobile. If it was not purchased from T-Mobile, the VoLTE implementation is more than likely not compatible with T-Mobile's implementation, which is the stock Android version. Verizon and AT&T as examples,, use proprietary implementations of VoLTE that are not compatible with other carriers.
