Forum Discussion
Stop using 1112 as the customer survey text sender
T-Mobile customer survey texts are sent from 1112. This is recognized as one of several emergency numbers by Samsung phones (I do not know whether this is also an issue on other handset makers). ...
My S23U just did this on Friday, and caught me off guard as well.
I just got off the Phone with Tier 1 Tech, as a follow up to my Friday occurrence of this and the Rep ‘Mary’ just filed a Engineering report for this.
I confirmed it is in fact the 1112 Short Code, she had me test 1112 by sending “I have a Question” to 1112, and my phone immediately triggered up “Emergency Unblocking”, i turned it back off and then also texted “I am not trying to reach 911 or need help” And again, “Emergency Unblocking” triggered up.
So its confirmed, that Short Code 1112 is in fact, trying to call 911 in the Sri Lanka and Bangladesh regions LOL!!! This could be a serious issue for anyone who has service enabled in that region so hopefully we can resolve this, because yes, our phones, should not be trying to trigger up Emergency Services, the 1112 Short Code is in fact a Emergency access number for Sri Lanka and Bangladesh regions.
So if anyone gets a Survey from 1112, do not use the SMS Responses, use the web-based link, and call T-Mobile and request that 1112 is removed/changed as the Survey Short Code source.
The more this issue is reported, the faster they will fix it.
