Forum Discussion
T-Mobile app does not work
Hello, I switched to a Samsung A02 from Galaxy S8 recently. Everything works as expected for the phone. I can't get the T-Mobile app to work it sits the with a "T" on the display no matter what tab you use. It may have something to do with the fact I switched phones moved SIM card. No error message, nothing just the "T" pulsing in middle of screen.
ideas?
can't get t-mobile app to work to set up my internet service says temporary unavailable. Not at tech can anyone help
Still no luck. I stopped the app cleared cache and data, essentially ended up at the "T" pulsing. I then uninstalled and reinstalled, same thing, back to the pulsing "T".
On the bottom it shows:
Home Account Bill Shop More
main display: “T”
The search for help works on top, nothing else. I kind of give up. I still think it has something to do with moving SIM card to the A02. If I log in to my account via web it says "Phone-First Unknown Device".
I might add that I bought the phone in Qatar but I think it is from UAE. If you go to "About Phone" under IMEI (slot 2) it says "United Arab Emirates". I do have another SIM card installed but it is disabled.
are you able to delete the app then re add it? or possibly clear the app cache/data and see if any updates kick to it.
