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cerebralmamba's avatar
cerebralmamba
Newbie Caller
Hace 4 años

Visual Voicemail using Default Android 10 App (NOT T-Mobile App)?

Hola,

I have a non-Tmobile provided Android 10 phone that has native Visual Voicemail app. Can I get that to work WITHOUT using T-Mobile Visual Voicemail app? If so how?

 

Gracias,
Sujith

  • I was going to add this to another thread, but it was locked. I discovered a work around. (persistence was key here). Note that I am not an expert, and your mileage may vary.

     

    1. If the T-Mobile account is older than a couple years, the voicemail box (on T-Mobile's end) needs an update. In order to do this, the user needs to request that a T-Mobile rep reset their voicemail account. (completely reset back to new)
    2. The voicemail box then needs to be authorized for visual voicemail, which is done through the T-Mobile Visual Voicemail app. The user should not accept any of the extra services, as this will designate the Visual Voicemail app as the only usable external app for the T-Mobile voicemail service.
    3. Then the user must delete the T-Mobile visual voicemail app from their phone. This app blocks the voicemail user settings on android devices and cannot remain installed if the user wants to use stock or built-in voicemail services.
    4. The user can then restart their device and activate visual voicemail in the stock Google phone app.

     

    I have tested this on a few different android devices, including a Oneplus 9, Oneplus 6t, and a Samsung Galaxy A50. So far, it works 100% of the time. This tells me that it is likely a T-Mobile software issue, but I'm mostly just glad that there seems to be a common solution.

     

    Please like my reply if this solution worked for you. If you are not willing to do all these steps.. then unless you have a Nexus device or an IPhone, get comfy with the T-Mobile visual voicemail app. A lot of people have spent a lot of time looking for a solution.

  • k_ang's avatar
    k_ang
    Network Novice

    Is there a video or a more specifc step by step guide. I tried and followed the steps but still phone by google doesnt give me option for visual voicemail nor does the samsung default phone. Dont want to use tmobiles seperate visual voicemail app and hate dialing in voicemail to hear messages. Have a samung flip and i've looked up forums but doesnt seems to have any solutions.