Forum Discussion
What does your Pixel 6 / P6 Pro pre-order look like?
I paid off a "free" phone, upgraded my account and don't see the Pixel 6 Pro pre-order in my order status. Is this normal? If you have a Pixel 6 or Pixel 6 Pro pre-ordered, how does that appear on your account?
Did you complete the device agreement signature, etc at time of pre-order?
Customer service has provided an order number and assured the pre-order is in. It feels rather vague and a bit alarming that there is zero way to track the order, no way to know expected ship date, etc.
The Pre-order is listed with an estimated ship date between 11/12 and 11/18. This is not shipping info as in tracking from a shipper. It's a date range in which T-Mobile expects to ship my phone. When they ship, I expect a notification, and tracking information for the shipment. Between now and then, nada.
I placed an order with local T-Mobile store on 10/20. Order Status on the app said by 10/28. Now it says 11/12-11/18 on the app but the website still says 10/28. Called a majority of the stores in my state and they told me that I have to order it (already did) and the order status page says to contact stores if you want it sooner but all the stores are saying to order it. How could they f*CK this up so badly? If this were the iPhone or Galaxy, everyone would have their phones today. Furthermore, people on other carriers are getting theirs in so this is solely a T-mobile issue.
@jags nice that is awesome good for you that is awesome.
I was told by customer care today that mine is November 19th. Local stores said they are not getting the pro model until middle to end of November so to pre-order it since they are not sure how many they will end up getting.
This whole release has been a big Charlie Foxtrot.
Whoops. Sorry for you. That inventory sucks due to chip shortage issue.
jags wrote:
Whoops. Sorry for you. That inventory sucks due to chip shortage issue.
Bullsh*t, how the hell are you getting yours before me? I pre-ordered on the 19th just like the rest of us. The one thing that can cheer me up right now given my life and I can't have it. Bet you're also going to enjoy the fall colors this weekend with your S/O too.
No fall colors in SoCal
Pre-ordered 10/19 the moment the website finally stopped giving error messages.
Showed est ship date 10/28
Now showing est ship date 11/12 - 11/18
Fingers crossed it does not get pushed back further.
I pre ordered 2 pixel 6 pro cloudy white on 10/24. Still no updates. Status in order tracking says "running" which was told just means there waiting to run payment method when the device ships. Was told eta of 11/12 to 11/18... really just want my phones!!
Cmon tmobile...
am321 wrote:
blackops wrote:
Total BS. I was told and showed “Pre-Ordered devices ship October 25, and market launch is October 28.”
I would not have gone through T-Mobile had I known they would not be delivering the phone on or before the launch day. I should have went through Google Store like I have always done in the past. So much for the Google and T-Mobile partnership.
I believe that there is no millimeter-wave 5G band on the unlocked version
All 6 pro have mmWave. It's the bare pixel 6 where there is divergence on band support for 5G.
blackops wrote:
@jagsnice that is awesome good for you that is awesome.
I was told by customer care today that mine is November 19th. Local stores said they are not getting the pro model until middle to end of November so to pre-order it since they are not sure how many they will end up getting.
This whole release has been a big Charlie Foxtrot.
Yeah its been rough for sure!
- Google doesn't have enough production units
- Google procurement pipe is thin enough that a miniscule number of retail locations (mostly high volume in key cities) got any stock of the pro
- T-Mobile was already upgrading the systems involved in phone upgrade which wasn't going well
- When preorder hit, the site was overwhelmed in the first few hours and on the first day a lot of orders were fielded incorrectly by customer care for manual placement
- T-Mobile order check isn't super clear on pre order status resulting in bad support data
- There is no way right now for front line teams to "see" where you are in line. It's amazing to me that it's the case but appears to be true
- Every carrier and many retailers are getting feedback about people wanting phones and not happy waiting. The key T-Mobile difference is the lack of authoritative communication. Where ATT recognized order expectations needed to be reset, they sent an affirmative email. T-Mobile did no such thing.
I did a trade-in for my pixel 6 pro pre-order. am i supposed to ship the trade-in first? or wait until i receive my phone then ship it?
