Forum Discussion
Why cant i trade in my paid JOD device towards a new device?
So i recently just paid off my lease for my samsung s21 ultra and i was looking to trade it towards a new phone. But every time i tried to upgrade, it tell me that i cant trade in my phone since it is a lease device. I spoke with a rep and they told me that, i will need to wait another 9 months before i can upgrade???!!!!!! I dont understand. I finished my lease and paid the purchase option but im still being told that i can not use the phone towards a new phone since it is a lease device. Can someone please explain to me, why pay off a phone for it to technically not belong to me?
TL;DR: If you pay the purchase option price all at once, then you have to wait 64 days from the end of the lease for it to be eligible as an upgrade. If you finance the purchase option price over 9 months, then the device is eligible as soon as the final payment is made.
Jump! on Demand is a very interesting finance option because it has many benefits, but it also has some fine print that can get confusing. Most people like JOD because they can get a device for $0 down most of the time, the monthly payments can be a bit lower, and they can upgrade the device easily every 30 days if they want to. The fact that it is a lease is where things get a little weird. If you do get to the end of the lease and want to keep the phone, technically you have 60-64 days to decide if you want to make the lump sum payment or over the 9 months. If you do the lump sum payment, you would think that you could trade the device in right away, but there are ways for you to change your mind and reverse the payment and set up the 9 month payment plan. That buffer period is the reason for the requirement for customers to wait 64 days for the device to be eligible for trade in.
gramps28 wrote:
Then the phone is yours and you can’t use it to Jump. You should be able to trade it in on a phone but not through Jump.
EXACTLY!!!!! That is the point im trying to make. Im trying to use the phone as a trade in towards a new phone but they said that i cant because it is a lease phone…. EVEN THOUGH I PAID IT OFF… thats why im trying to get clarification or thoughts from the community
Then the phone is yours and you can’t use it to Jump. You should be able to trade it in on a phone but not through Jump.
gramps28 wrote:
From the link.
Cómo pagar tu dispositivo en nueve pagos mensuales.
Puedes usar nuestro Plan de opción de compra en cuotas (POIP), que es un plan de financiamiento de nueve meses sin interés. Recibirás una notificación cuando seas elegible para tomar esta opción.
Inscribirse para el POIP en My T-Mobile:
- Ingresa a Mi T-Mobile.
- Haz clic Facturación.
- Under 'JUMP! On Demand lease' click Ver detalles del lease.
- Haz clic Get Installment Plan.
- Revisa la información de pago. Es necesario pagar los impuestos hoy y luego hay nueve pagos mensuales.
- Enter payment details, then click Aceptar y continuar.
- Completa el proceso de firma electrónica.
- Una vez completada la transacción, se muestra un mensaje de confirmación.
Sign up for POIP on the T-Mobile App:
- Inicia la Aplicación de T-Mobile.
- Under 'Billing & Payments,' tap Lease ending soon. Take action.
- Presiona Obtener plan de financiamiento.
- Revisa la información de pago. Es necesario pagar los impuestos hoy y luego hay nueve pagos mensuales.
- Enter payment details, then tap Agree & continue.
- Completa el proceso de firma electrónica. Esto puede requerir que el acuerdo se envíe por email para autorizarlo en una computadora.
- Una vez completada la transacción, se muestra un mensaje de confirmación.
As stated before, it is already paid off. My lease is completed, they billed me the remainder for the purchase option, and that is paid off.
From the link.
Cómo pagar tu dispositivo en nueve pagos mensuales.
Puedes usar nuestro Plan de opción de compra en cuotas (POIP), que es un plan de financiamiento de nueve meses sin interés. Recibirás una notificación cuando seas elegible para tomar esta opción.
Inscribirse para el POIP en My T-Mobile:
- Ingresa a Mi T-Mobile.
- Haz clic Facturación.
- Under 'JUMP! On Demand lease' click Ver detalles del lease.
- Haz clic Get Installment Plan.
- Revisa la información de pago. Es necesario pagar los impuestos hoy y luego hay nueve pagos mensuales.
- Enter payment details, then click Aceptar y continuar.
- Completa el proceso de firma electrónica.
- Una vez completada la transacción, se muestra un mensaje de confirmación.
Sign up for POIP on the T-Mobile App:
- Inicia la Aplicación de T-Mobile.
- Under 'Billing & Payments,' tap Lease ending soon. Take action.
- Presiona Obtener plan de financiamiento.
- Revisa la información de pago. Es necesario pagar los impuestos hoy y luego hay nueve pagos mensuales.
- Enter payment details, then tap Agree & continue.
- Completa el proceso de firma electrónica. Esto puede requerir que el acuerdo se envíe por email para autorizarlo en una computadora.
- Una vez completada la transacción, se muestra un mensaje de confirmación.
gramps28 wrote:
If your phone is paid off the only option is to turn it in or make payments to pay off.
https://www.t-mobile.com/offers/jod-upgrade
Also, if i upgrade right now, i will have to put down a large down payment since at the moment i cant trade in my device. My goal was to use my current device as a trade in to knock off alot of the downpayment/bill.
gramps28 wrote:
If your phone is paid off the only option is to turn it in or make payments to pay off.
https://www.t-mobile.com/offers/jod-upgrade
What do you mean, "make payments to pay off". Everything is paid, even my monthly bill.
If your phone is paid off the only option is to turn it in or make payments to pay off.
https://www.t-mobile.com/offers/jod-upgrade
That will take a billing cycle potentially 2, to update in the system then.
The issue is, the end of the lease is already up. I did not pay it off early. Just paid it when they charged me.
A lease is a term where you pay over a monthly specified term for a device with an option to buy it at the end of that time. Even if you pay off your lease early you still have to wait for the remainder of that lease to finish to de ide whether or not you want to buy the device for a fee at the end of it or return the device. Lease doesn't mean own!
