Forum Discussion
Wrong phone description
Just wondering if anyone else has an incorrect phone description on their account? I recently activated my 256GB White Pixel 6 Pro, in my profile it shows as a 128GB Black Pixel 6 Pro. Not sure ...
Versatile.dontplaywitme wrote:
gramps28 wrote:
It was the same way when I bought from Google a Pixel 5a5G. It showed as a Pixel 4a but it's not a big deal to me. It doesn't hinder the phones performance.
...it is a big deal when you need to file an insurance claim. They say your actual phone isn't covered and try to replace it with a less than phone that shows up on your account. All these comments have people saying the basic floor model is showing up on their account. That's BS.It's the imei# that matters not the description of the phone. Run your imei# through Tmobile's imei checker for the correct phone description.
https://www.t-mobile.com/resources/bring-your-own-phone
Dr0xium wrote:First, congratulations on geting one on day 1 :) Im totally jealous after my T-Mobile order debacle.
With that out of my system - this is pretty common for third party purchased phones. As long as the IEMI/listing information in the system is correct, this should work out no problem. The reason for this is that they don't have the 256 listed in their offers so they don't have a corresponding listing for what you ACTUALLY have.
Just like if I went to ATT there are T-Mobile exclusive combinations of the S20FE that samsung did with the carriers that ATT would list it as something else or even not do a trade in at all because they wouldnt have a listing for it.
I’d wait a little bit and then go back and have them correct it in a month or two after the dust has settled from this launch.
That makes sense. Thanks!
