Forum Discussion
Wrong phone description
Just wondering if anyone else has an incorrect phone description on their account? I recently activated my 256GB White Pixel 6 Pro, in my profile it shows as a 128GB Black Pixel 6 Pro. Not sure ...
Versatile.dontplaywitme wrote:
gramps28 wrote:
It was the same way when I bought from Google a Pixel 5a5G. It showed as a Pixel 4a but it's not a big deal to me. It doesn't hinder the phones performance.
...it is a big deal when you need to file an insurance claim. They say your actual phone isn't covered and try to replace it with a less than phone that shows up on your account. All these comments have people saying the basic floor model is showing up on their account. That's BS.It's the imei# that matters not the description of the phone. Run your imei# through Tmobile's imei checker for the correct phone description.
https://www.t-mobile.com/resources/bring-your-own-phone
Same issue with my iPhone 14 Pro. Have an iPhone 14 pro in Space Black 256gb and got a warranty replacement and it now shows a Purple iPhone 14 Pro 128GB. I know it doesn't matter and the phone will work the same but it's annoying to see every time I'm logged in! This has been an known issue for years ever since they removed the option "not your device? click here" and you could manually put the correct device. They need to bring that back ASAP! And no number of IT tickets being filed will fix it! It goes ignored and they mark it as "resolved" and nada!
