Forum Discussion
Wrong phone description
Just wondering if anyone else has an incorrect phone description on their account?
I recently activated my 256GB White Pixel 6 Pro, in my profile it shows as a 128GB Black Pixel 6 Pro.
Not sure if it matters, just concerned if I wanted to eventually trade in, or if I needed repair if it would cause an issue.
Versatile.dontplaywitme wrote:
gramps28 wrote:
It was the same way when I bought from Google a Pixel 5a5G. It showed as a Pixel 4a but it's not a big deal to me. It doesn't hinder the phones performance.
...it is a big deal when you need to file an insurance claim. They say your actual phone isn't covered and try to replace it with a less than phone that shows up on your account. All these comments have people saying the basic floor model is showing up on their account. That's BS.It's the imei# that matters not the description of the phone. Run your imei# through Tmobile's imei checker for the correct phone description.
https://www.t-mobile.com/resources/bring-your-own-phone
Thanks for input.
I bought unlocked through Google store. I had Sprint, but when I went to activate my phone, I was told I would need to migrate to T-Mobile because the phone won't work on Sprint network (odd, since Sprint sells the phone?)
Not a great experience, after 20 years+ with Sprint, I lost premium plan (would have been $15 more per month for TMO equivalent), have a lesser plan now that I still pay $7/month more for, lost my Hulu access. I guess they were right, less competition is going to cost the customers in the end.
it shouldnt if all the rest of the devices info is correct..serial, model number etc..
worse case you can try to contact TMO through either call, Facebook or Twitter and see if anything can be changed around..
was it purchased from TMO or direct from Google or a different route?
