Forum Discussion
Wrong time on incoming texts
After the last OTA system update a few days ago, all my incoming texts have the wrong time, it's GMT instead of using my time zone. The phone time is correct, the time zone is correct, and my outgoi...
Texting is what I use my phone for 99% of the time, so I know how important it is that it works properly. It is especially weird that the time and date are correct on the device, but not on incoming messages only. Text messages are a relatively simple technology, but there are still many variables that work together to make them work. I think of it as cogs in a watch; if one cog is even slightly off, it can cause the watch to stop working.
The suggestions that were provided here are a great start, but more steps can be found on our Support site. T-Mobile | Solución de problemas con la mensajería y el email. One step that often gets overlooked is deleting as many messages as possible (all of them if you can). Some important information could be in some of those messages, so you may want to back them up or take some screenshots of them before you delete everything. Deleting old messages after doing the other troubleshooting steps is important because it ensures that you don't have any residual issues lurking in the shadows.
Hope this helps.
