Forum Discussion
Any way to get the $1000 iPhone 15 Pro upgrade deal without sacrificing remaining bill credits?
After talking to someone in customer service I’m pretty sure the answer is “no”, but I figured I’d ask here just in case I missed something since the fine print is really confusing: My starting poin...
Makosuke wrote:
Thank you both, I appreciate the info, although it’s the same conflicting info I’ve now gotten from T-Mobile reps.
The rep on the phone said I'd have to pay off my balance and give up the credits, but the chat rep I talked to a few minutes ago said the opposite, that the bill credits persist after I've paid off the balance. The latter sure seems to make more sense, but I wish the messaging was more consistent.
It all depends on the offer. I wouldn't do it yet and have @HeavenM the community manager look into it.
I was going to pay of 2 of my LG’s with bill credits and was told by a tier 2 support reo that I would lose the bill credits on the second phone since it was a bogo.
Makosuke wrote:I turns out there fue a trick, which I only discovered poking around my account info after vaguely remembering one of the benefits from two years ago that was very poorly explained.
Perhaps this will be useful to someone else in the same situation:
When I switched to a Magenta Max plan and bought my current phone on a 30-month payment+bill credit plan, it came with a Forever Upgrade benefit, which is no longer offered but is supposed to let you trade in your phone after 2 years and get remaining payments forgiven entirely, plus guarantee “up to $800” of trade-in value (which is really vague).
It took a while to get the rep on the phone to understand that I already had that benefit rather than wanted to sign up for it, but once they did they figured out that by combining that and then switching to a Go5G Plus plan, I could get the remaining payments on the old device waived (which is actually better than and get the full $1000 trade-in value on it for a new one. That's actually a better deal than even paying off the phone and continuing to get the bill credits for it would have been.
So, on the chance that you’re in the same situation I was, check to see if you have the Forever Upgrade benefit, and if so you may be in luck.
Note that I did need to make one advance payment on the phone to get the required 24 payments to use the Forever Upgrade, I guess because we’re still in the period of the 24th month so the payment hadn’t processed yet.
I have the same deal and was told the same thing. Did you try and upgrade yet, and if so how did you make out?
