Forum Discussion
Any way to get the $1000 iPhone 15 Pro upgrade deal without sacrificing remaining bill credits?
After talking to someone in customer service I’m pretty sure the answer is “no”, but I figured I’d ask here just in case I missed something since the fine print is really confusing:
My starting point is a Magenta Max plan with two lines and two iPhones Pro, both bought with past promos. One has the "standard" 24-month bill-credit deal with 12 months left, the other is an oddball 30-month deal from a couple years ago with 6 months left.
Normally we upgrade a phone after it's paid off ever 2 years, but because of the 30-month promo a couple of years ago I'm stuck with one that's not lined up right. I was hoping to switch to a Go5G Plus plan and take advantage of the $1000 trade-in offer.
However, the rep said that if I wanted to trade in the phone now, I’d have to pay off the full balance y sacrifice the bill credits as well.
Even if I went to the Go5G Next plan, the “every year” upgrade only applies to phones actually bought while you had Go5G Next, so that wouldn’t help this year either.
Is this indeed correct? I'd be okay paying off 6 months due if I still got the bill credits for the next six months, but I'm not so impatient I'm going to throw away $130 of past trade-in credit.
Rephrasing, is there some promo combo involving Go5G Plus, Go5G Next, or JUMP, I’ve missed that would allow me to take advantage of the current $999 iPhone Pro trade-in offer for a phone that has 6 payments left on it but wasn’t purchased with a Go5G plan that doesn’t also involve sacrificing my six remaining bill credits?
Makosuke wrote:
Thank you both, I appreciate the info, although it’s the same conflicting info I’ve now gotten from T-Mobile reps.
The rep on the phone said I'd have to pay off my balance and give up the credits, but the chat rep I talked to a few minutes ago said the opposite, that the bill credits persist after I've paid off the balance. The latter sure seems to make more sense, but I wish the messaging was more consistent.
It all depends on the offer. I wouldn't do it yet and have @HeavenM the community manager look into it.
I was going to pay of 2 of my LG’s with bill credits and was told by a tier 2 support reo that I would lose the bill credits on the second phone since it was a bogo.
Makosuke wrote:
Just to update, I called in again, and the phone rep was very clear that if I paid off my phone early, I would sacrifice the bill credits, so it looks like you're correct, gramps28, and the chat rep was straight-up lying to me. Bummer, but oh well. I'm not so impatient I'm going to waste $130 to upgrade ahead of time (also kind of weird, since it seems like T-Mo would come out slightly ahead by me paying in advance instead of spread out over six months).
Not a great look for T-Mobile, and it’d have been even worse if I’d just gone ahead without double-checking.
The (wrong) answer I got, in writing, after explaining exactly what I wanted to do:
You don't lose credits by paying off phone early and entering into another phone trade deal…. You'd get both credits. I've always done this
ronikomichi wrote:
gramps28 wrote:
Is there any bill credits associated to the offers. If so and you pay off early you will lose the bill credits and your payoff will be more.
You don't lose the bill credits as long as you don't cancel the line. You can pay the phone off early and use that phone to enter into the next promo.
Anything bought after July 1, 2024 will lose bill credits. Before that day it depended on the wording of the deal.
https://www.t-mobile.com/support/new-to-tmobile/promotional-cards-credits-and-rebates
