Forum Discussion
Any way to get the $1000 iPhone 15 Pro upgrade deal without sacrificing remaining bill credits?
After talking to someone in customer service I’m pretty sure the answer is “no”, but I figured I’d ask here just in case I missed something since the fine print is really confusing: My starting poin...
Makosuke wrote:
Thank you both, I appreciate the info, although it’s the same conflicting info I’ve now gotten from T-Mobile reps.
The rep on the phone said I'd have to pay off my balance and give up the credits, but the chat rep I talked to a few minutes ago said the opposite, that the bill credits persist after I've paid off the balance. The latter sure seems to make more sense, but I wish the messaging was more consistent.
It all depends on the offer. I wouldn't do it yet and have @HeavenM the community manager look into it.
I was going to pay of 2 of my LG’s with bill credits and was told by a tier 2 support reo that I would lose the bill credits on the second phone since it was a bogo.
ronikomichi wrote:gramps28 wrote:Is there any bill credits associated to the offers. If so and you pay off early you will lose the bill credits and your payoff will be more.
You don't lose the bill credits as long as you don't cancel the line. You can pay the phone off early and use that phone to enter into the next promo.
Anything bought after July 1, 2024 will lose bill credits. Before that day it depended on the wording of the deal.
https://www.t-mobile.com/support/new-to-tmobile/promotional-cards-credits-and-rebates
