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JamesJ77's avatar
JamesJ77
Newbie Caller
Hace 2 meses

Less trade in value for Military plans

I find it quite disappointing that T-Mobile changed the trade-in values for the Military and 1st responder plans to less than their equivalent plan. I signed up for the Go5G Plus Military plan, looking to get the discount on the iPhone 16. By the time the change took affect, and I got to the store to trade in for the phone, I saw that they dropped the promotional value from $830 to $630 for the military plans. The Go5G Plus plan is still $830, so I was basically lied to that this is the same plan, but discounted for veterans. Now, the trade in value is the same as my old plan, but they conned me into paying an extra $50/mo with no added benefit. I had already traded in another phone on this plan and was waiting for the iPhone to be available, so I am tied into it for the time being.  I understand that T-Mobile can change the promo terms at any point, but this isn't changing the terms of the promo, this is false advertising on the part of the plan, since it is not the same plan at a discount. It is just a discount plan with less benefits. 

I'll be keeping my eyes out for competitors paying for me to switch now if this is how T-Mobile treats their customers, and make false claims about Veteran appreciation. 

  • Win_D_CT's avatar
    Win_D_CT
    Network Novice

    That's a shame!  As a lifelong TMO customer (20 plus years) and retired military, I've seen benefits come and go through out the years, but they never downgraded benefits for military and first responder plans.  I'm still on the legacy Magenta Max military plan and noticed that all the new device trade-in offers are limited to the new Go5G plan variations.  I didn't realize that even with the newer plans that they were offering lower trade-in offers for military plans.  At this point, TMO is using military as a marketing ploy and nothing more.  I will definitely be on the lookout for competitor plans.