Forum Discussion
apple watch series 6 no data on cellular
I have been having serious issues with Apple Watch cellular plan on T-Mobile. When my phone is on cellular, Even if I have 3 or 4 bars of reception, doesn't matter, I cannot do anything that needs da...
I'd double check for software updates to make sure it's running the latest software. If the issue is following you to multiple locations, checking on or filing a Trouble Ticket with our engineers is the best route. If you've filed one already, are Tech Care team can check on it.
First time ever writing a review or making a comment on a message board. Wish I was cool enough to have a Twitter account because I've heard commenting directly on a company's Twitter account will actually achieve something. I know me writing here won't change anything because T-Mobile/Apple are too large to know (or possibly care) about this thread but I'm writing for the customers that are confused or think they are going crazy.
Let me assure you, you're not going crazy. The cellular "add on" line that is connected to the Series 6 Apple watch simply does not work properly. I just spent 8 solid hours making sure everything had the latest update, resetting my Iphone and Apple Watch, starting from scratch multiple times only to find out that it just does not work.
When your iphone is right by you, the Series 6 Apple Watch will work perfectly. As soon as you are out of range of your iphone, you will have ZERO cellular data on your Apple Watch. Can't use Siri, can't stream music, can't email or text or do anything. I do not have the technical vocabulary to explain what is happening but I can tell you that it has something to do with the two lines (iphone number and the 'add on' phone number given to the Apple Watch) not communicating properly.
I sat on hold for an hour last night while my phone call was escalated to "advanced technical support". After an hour, I was hung up on. I'm not even calling back now. It won't matter anyhow. Nobody at T-Mobile has a clue how to fix this. I'm sure their "advanced technical support" is just waiting on the two or three engineers that have a clue to just fix this issue at the highest level and then the problem will go away. Until then though, THE SERIES 6 APPLE WATCH WILL NOT CONNECT TO T-MOBILE'S CELLULAR DATA PLAN WHEN YOU ARE OUT OF RANGE OF YOUR IPHONE. That is the bottom line.
When I talked to Apple about the problem, their rep didn't even know that it was possible to have an Apple Watch that could be out of range from the paired iphone AND make calls and text and stream music and so on. I almost fell out of my chair when he told me that. Anyhow, after being put on hold, he came back and said, "You need to contact your carrier with any cellular problems you have. The Apple Watch is not defective".
So, I'm not even going to spend any more time on it because it will just be another waste of a day. I'm just going to return the watch and either exchange it for an earlier version that actually works or just wait 6 months for them to fix this glitch and buy one then.
Honestly, I just hope writing this will save someone hours in research, phone calls and online searches trying to figure out what they're doing wrong. Let me help……….you're not doing anything wrong. It just does not work.
