Forum Discussion

Newbie Caller

2 years ago

Apple Watch cellular

I just changed my apple watch(that had a cellular plan) to pair to a different phone, and now it says that I am not eligible to enable cellular. How do I fix this?

apple watch

problemas de lte

t-mobile

gramps28
2 years ago
You may need to contact Tmobile support using messenger on one of Tmobile’s social media platform like Facebook or Twitter.

6 Replies

Going_back_to_a
Newbie Caller
2 years ago
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Customer support is a joke, after 6+ hours on phone watch still doesn't have cellular service. I cancelled my watch line because of it. AT&T is a bit more expensive but worth it. I'm going back!
gramps28
Router Royalty
2 years ago
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You may need to contact Tmobile support using messenger on one of Tmobile’s social media platform like Facebook or Twitter.
pliu
Newbie Caller
2 years ago
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I tried, but it isnt the same layout. It says "Your T-Mobile account is not eligible to enable cellular on your Apple Watch."
gramps28
Router Royalty
2 years ago
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If it's an apple watch did you try the link. You need to unpair the original watch from the app.
pliu
Newbie Caller
2 years ago
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No, im using the same apple watch
gramps28
Router Royalty
2 years ago
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Is it another Apple watch you're switching to?
https://www.t-mobile.com/support/tutorials/device/apple/watch-ultra/topic/watch-settings/how-to-add-a-new-watch-to-an-existing-plan-when-setting-up-for-myself/10

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I just changed my apple watch(that had a cellular plan) to pair to a different phone, and now it says that I am not eligible to enable cellular. How do I fix this?

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I just changed my apple watch(that had a cellular plan) to pair to a different phone, and now it says that I am not eligible to enable cellular. How do I fix this?

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How do I fix 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Customer support is a joke, after 6+ hours on phone watch still doesn't have cellular service. I cancelled my watch line because of it. AT&T is a bit more expensive but worth it. I'm going back!

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You may need to contact Tmobile support using messenger on one of Tmobile’s social media platform like Facebook or Twitter.

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I tried, but it isnt the same layout. It says \"Your T-Mobile account is not eligible to enable cellular on your Apple Watch.\"

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If it's an apple watch did you try the link. You need to unpair the original watch from the app.

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No, im using the same apple watch

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Is it another Apple watch you're switching to?

https://www.t-mobile.com/support/tutorials/device/apple/watch-ultra/topic/watch-settings/how-to-add-a-new-watch-to-an-existing-plan-when-setting-up-for-myself/10

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