apple watch series 6 no data on cellular

Have a AppleWatch 6 cellular. It will make outgoing calls cellular but will not receive incoming calls.  If you call the AppleWatch phone number you will get a message the "the subscriber line you have reached can not accept calls at this time".

Obviously the incoming call is stopped by Tmobile somewhere along the line so it never gets to the watch.  I have spent over 20 hours on hold and visiting a store.  Paired, unpaired, deleted and re-activsted, etc. etc.

After my last attempt I was able to make outgoing calls, but that only lasted one hour.  Now, again, only outgoing call on cellular.

The people customer support are are of no help because this is a technical issue beyond their expertise and the people at "Digits" never get back to you.  Bottom line is that will soon will be switching carriers just like the gentleman above, and pay a little more, but at least the hardware will work properly.  Is like tech. support ad digits is completely blind to this particular issue and they just go round and round ….

There is a bug in your system guys … go find it and fix it … is not a “watch - phone” problem … is your buggy Tmobile software.

Having similar issues with my Series 6 watch. If I am at home I can connect to cellular and receive and make calls. However if I go to settings on my watch and check cellular, always no connection. So I can't pull any data. As a runner in the northeast this is a pain becase I have to go a ¼ mile north from my house to have a connection that allows me to get data. When it is cold I dont want to play with my watch to start streaming music. I have a series  3 that does not have this issue, so it must be just the series 6. I dealt with Apple but they don't have a clue. This is obviously a software glitch. When I purchased the watch last September everything was ok. One of the Apple watchOS updates caused the problem I believe.Also, sometimes if I get a call I lose the data connection. Very frustrating, maybe time to try another carrier.

I'm having the exact same issue with Series 6.  If I remove T-Mobile from the watch, and re-add, cellular data works for around 5 minutes (the 'Cellular' section of the 'Settings' shows 'Connected').  Afterwards, it only ever shows 'No Connection' and I cannot ever get it to work...

Phone calls works on it regardless of the ‘No Connection’ message.

Did you ever figure the problem out?

Exact. Same. Issue.  Filed a ticket… got it escalated twice.  Rep finally told me they give up.

At my house, when I go for my run, I get "No Connection" for the first mile or so even though it shows 2-4 dots of signal.  Calls will come through, but no data.  Once I get a mile or so away from the house, I can get things working again by toggling cellular off/on, but that only works until the next run.

Same issue. Why did I 1) buy the Apple Watch with Connection for the extra cost 2) pay the monthly connection fee to TMobile. This is ridiculous.

I'm having the exact same issue as mentioned before with the apple watch SE. The watch is bought from Apple directly and I just added the plan that was suggested via T-Mobile. 
I just want to pile on in the hope that T-Mobile does something about this issue. 

I remember that there were similar problems with my same T-Mobile plan and the apple watch series 3. So it can't be an entirely new issue. 
That is exactly the kind of problem that will get people like me with 4 lines to change the carrier for everything. 

Same issue as described above except with a different watch model.  I'll head out for a run miles away from my phone or WiFi.  Watch shows full cellular signal.  Calls come in just fine as do SMS messages.  Siri, music streaming, and other applications that require data do not work.  I've spent hours on the line with support for this with no resolution.  Very frustrating.  

Apple Watch Series 4

Model A1976

WatchOS 7.3

tmo_mike_c wrote:

I'd double check for software updates to make sure it's running the latest software. If the issue is following you to multiple locations, checking on or filing a Trouble Ticket with our engineers is the best route. If you've filed one already, are Tech Care team can check on it.

I really hope that y'all try to get this problem fixed. I have a series 6 and it will show "no connection" for the status of my plan. And I'll still be able to make calls but I can't send or receive my texts. I've spoken to about 6 different people and there seems to be no solution. It's very frustrating to be paying for cellular and not receiving  what I have paid for. And I've pretty much been getting the run around from tech support and digits representatives. They will keep saying that it is working since I can make calls which is not the case at all. It isn't working when it saying "no connection" since I cannot send and receive my text messages. I didn't always have this problem. And I see many people on this forum have the same problem with the no connection and also with the iccid saying "no sim" it does it on and off. hopefully the engineers can do something about this. They need to acknowledge that this problem does exist and try to find a solution for it.  I am highly disappointed right now. I have just file a ticket with someone in the digits department & they said they will get back to me, which I have a GREAT feeling that they will not. As others on here have said they not got a response back. This needs to be fixed. 

eoxgram wrote:

I'm having the exact same issue with Series 6.  If I remove T-Mobile from the watch, and re-add, cellular data works for around 5 minutes (the 'Cellular' section of the 'Settings' shows 'Connected').  Afterwards, it only ever shows 'No Connection' and I cannot ever get it to work...

Phone calls works on it regardless of the ‘No Connection’ message.

Did you ever figure the problem out?

Unfortunately not. I had too many phone conversations with customer support, I talked to two different technical support specialists, one of them told me they cannot offer more support because my Apple Watch is not a T-Mobile Apple Watch (I did buy it directly from Apple). I didn't even know there is such a thing as T-Mobile Apple Watch. The second specialist told me the issue I am having is "weird" he would create a ticket with network engineers, and he thinks the problem is related to my location, and he would call me back, which never happened.

I ended up switching to another carrier that supports Apple Watch cellular, paying more, but everything just works fine.

End of story with T-Mobile. It only lasted a month.

I am having this same exact issue.  Two different watches same issue.  Calls go through but that's it.  Tech support has repaired the watch so many times now I've lost count.  Not sure what to do at this point.