Forum Discussion
CONSULTA URGENTE (No hablo inglés)
Buenos días, no hablo inglés. Vivo en Argentina. La empresa SPRINT T-Mobile bloqueó mi IMEI. Necesito poder contactarme vía mail para saber cómo solucionar este problema. Es una situación extraña ya que es un viejo iPhone 7 que compré legalmente en Uruguay.
Alguien puede ayudarme, por favor?
Sprint doesn't exist anymore and hasn't for a couple of years now. Recently, South American carriers have started to honor the blacklists of North American carriers to help cut down on the mass theft and resale of devices in other markets. There is nothing T-Mobile USA can do to remove the blacklist.
Devices blocked by IMEI are reported to T-Mobile as lost or stolen. Once a device has been blacklisted, it can only be requested that it be removed from the blacklist by the original purchaser that purchased the device from T-Mobile.
Gracias! Soy el comprador original. Tengo factura de compra, caja del dispositivo… lo uso desde 2017, por eso es una situación extraña. Dónde podría comunicarme? Gracias de nuevo!
You can't be the original purchaser. You stated you purchased the device in Uruguay. This forum is for T-Mobile USA. T-Mobile USA does not offer service or sell devices outside of the United States.
Gracias de nuevo. Compré el dispositivo en Saville free shop (Uruguay). Por eso no entiendo por qué SPRINT realizó el bloqueo. Consultaré en Saville, tengo la factura de compra a mi nombre. Mil gracias por todo!
Sprint doesn't exist anymore and hasn't for a couple of years now. Recently, South American carriers have started to honor the blacklists of North American carriers to help cut down on the mass theft and resale of devices in other markets. There is nothing T-Mobile USA can do to remove the blacklist.
Gracias por tu tiempo, de verdad. Me has ayudado mucho. Espero poder solucionarlo. Saludos!
If you happen to be in Uruguay or have the number of the shop you purchased it from. Give them a call and hopefully they can help you out.
