Forum Discussion
knocking or tapping on outgoing calls
I had an Android (Google Pixel) and experienced knocking and tapping sounds for over a year. T-Mobile store changed the SIM card. It didn't help. This went on for more than a year. Then I got an IPhone. The issue continues. T-Mobile did try a number of methods, but nothing helped. They kept closing out my ticket (which took forever for me to get them to agree to open to begin with. I did have one kind technician (I don't think he was an actual technician) who checked in with me a number of times. NOTHING CHANGED. I finally realized on my own, that it only seems to occur on outgoing calls. So, I call people, the knocking begins, and I ask them to call me back…..and no knocking. It's not my tower. It happened even in New York. It doesn't happen on every call, but I'd say 90% of calls. It's absolutely horrible. I stumbled upon a group online Apple community, where a number of people are complaining about the same issue. They think it's an Apple issue, but they ALL HAVE T-MOBILE. Since I had the issue with both Android & IPhone, I KNOW that the problem is with T-Mobile. I am utterly disgusted, and dissatisfied with the service.
I have the same problem. Android and so far only happens when I call a specific person who lives in another state. It's a rhythmic knocking and it is on and off throughout the entire conversation. I saw the apple support page as well and it's clearly only happening to T-Mobile clients. Obviously people first think it is the phone itself before realizing it's actually the cell provider, which is why that apple thread is full of complaints. We need those same people to come over here and fill up this thread in order to get T-Mobile to listen and take the matter seriously.
I have the same issue and found the same apple support page and also just switched to T-Mobile and discovered the knocking when I made a call but it went away when they called me back... hopefully this ain't my new normal.
gramps28 wrote:
My last 3 phones have been Pixels with no issues.
It ain't the phone it's T-Mobile.
Here is the link to the apple forum, as you read through each report, you can see that phone type doesn't seem to be an issue and the common factor in all cases is the fact that everyone has T-mobile. https://discussions.apple.com/thread/254762603?sortBy=best&page=11
I have the same issue. Knocking on all outbound calls. We replaced everything still there. They said they would contact the FCC. I do not trust this network.
drnewcomb wrote:
I’d look for sources of RF interference around you or the other party’s location.
That is not the issue. It happens to me when I am traveling and when I am talking to different people. it gives me a migraine when when I am talking on my phone. This needs to stop.
Mine is not interference. It is teen mobile. It's rthymic knocking. There's no difference in who I am talking with. It's on all outbound calls. We replaced all phones did all troubleshooting will not go away. Thousands of people are experiencing this. T mobile plays dumb. I'd be very concerned with what is going on from a national perspective. Don't forget what just happened with ATT. Something is wrong and they aren't telling us
Has anyone found the solution to this? T-Mobile still denies that this is an issue. Meanwhile the Apple support community thread continues to grow. T-Mobile has again told me to do a warranty replacement on the phone. It is not the phone. It is T-Mobile. I am now using WhatsApp whenever I can to speak with people, though I can't do that for work calls. I am a 100% virtual employee.
I am hearing about a class action suit. Does anyone have details on that?
I also have the knocking noise on my phone and I'm with Tmobile. I had a galaxy A32 and switched to a the new S24 and it's still there. I travel and it's still there. It does not matter what phone, tower, or who I call it's still there. I have done everything possible to try to fix the issue. Tmobile denies that anyone has ever reported the issue to them. Yet there are tons of people posting about it. This is ridiculous....I'm not paying to listen to loud knocking on my cellphone. When I asked if we would receive commpensation, they said that they would have to see about that later. They constantly deny the problem but, the rep told me that her boyfriend had the same issue. Do better Tmobile, fix the problem u know u have and compensate ur customers for and not with some measly credit either.
I'm having the same issues. I switched from AT&T to T-Mobile a couple of weeks ago. I started with an IPhone 15 Pro Max. I started hearing a heartbeat sound after the first couple of days of using it. It intensified into the sound of knuckles tapping on a wooden surface. I called Apple customer support and they couldn't find the issue. I just switched out the IPhone to a Samsung 24+ yesterday and the sound is back. It sounds like the devil himself is driving a nail in my head. It's driving me crazy. I noticed after reading your post that it only happens on outgoing calls. Sometimes it's subtle and other times it's very prominent! I'm going in this Tuesday or Wednesday and canceling my service with T-Mobile. Saving a few bucks a month is not worth losing my sanity...
