Forum Discussion
Message Blocking activated but I can't undo it
When I try to send text messages to my son and/or his wife, I immediately receive the message that Message Blocking is active. But when I look at the list of phone numbers that I HAVE blocked from texts, phone or FaceTime, their numbers do no appear. This only occurred after I purchased the new iPhone13. Previous to that I have had no issue in sending texts to them. I am able to send texts to my other contacts. The only unique thing about my son and daughter-in-law is that their phone numbers are in area code 630 while their sisters are in area code 616.
- JwallawallaNewbie Caller
I had this issue for a year so far. Tried everything and got a temporary fix at the T-Mobile store.
today I figured out how to do it on my end, you can try: I logged into my T-Mobile account and went to message blocking at turned it off.
hope you get a fix for yours. I got an esim for my business number added to my personal phone number and I was having issues with my business number and it was effecting my clients.
they literally thought I blocked them, that’s a fun conversation to have.im definitely not happy with tmobiles lack of help in this issue.
- Ron_HorneNewbie Caller
I was informed today by T-Mobile text support that T-Mobile and Apple are blocking my outgoing texts. Only outgoing texts to android devices. I was told that is in effect until 4 August. WTF?!? I too recently purchased the iPhone 13Pro to take advantage of 5G. Little did I know it would lead to my being blocked. The catch is my texts go to Apple devices but not android devices. However, if I send a picture my texts go through. I'm not a happy customer.
- EvansdominiqueNewbie Caller
Go to your T mobile profile.
Select block calls and messas.
Select the number associate.
Turn off block chargeable text and pictures.
- Toots28Newbie Caller
Make sure that you're using the right phone number or email address. If necessary, delete the contact entirely from your phone, and re-add them as a new contact with the proper phone number (including the area code). Go to Settings > Messages > Blockedand make sure that they're not on your block list. Second thing k would try to to check message settings make sure imessage is active and under send and receive you have the correct number and email logged in to imessage. Third step is to reset network settings if this doesnt work make sure scamshield doesnt have them blocked if you have that app.
- alm49erNewbie Caller
Thanks for the reply. I tried all the things you suggested including deleting the contacts and re-entering. I'm able to send text messages to my other contacts, including to my grandson who has a phone number with the same 630 area code as his father and mother. The only thing I can think to do is to clear out ALL of the Blocked numbers on my phone but that seems a bit drastic.
- mjenglandNewbie Caller
Ron, did you ever figure out why this happened or get a fix? This just started on my phone last night and it seems that all Android phone numbers are blocked. I am on iPhone 11. I never changed any settings or blocked the so called blocked numbers.
- CMMNewbie Caller
Had the same issue with our IPHONE 8 and IPHONE 12s. All Txt to android users was getting the "Free Msg: Unable to send message- Message Blocking is active". After trying most suggestions online, BTW none worked. Called T-Mobile support and was transferred to a specialist who walked me through similar steps. None worked. What worked was T-Mobile had the blocking active on the account. T-Mobile needed to fix on their side (removed the blocking) and I can now txt with family members nationwide and they can txt me without getting blocked. Thanks for fixing T-Mobile…….
- HaditadediosNewbie Caller
Yes what Evansdominique said.
worked instantly - studmuffin00Newbie Caller
Figured it out!!
SO i remember a night of playing with my settings I thought I was being clever enabling (turning on) scam blocking but more specifically blocking chargeable texts and picture messages… took awhile for me to notice since I am an apple user that this blocked friends and family using android. . .The fix!
- Go to T-mobiles app “T-Life”.
- Go to Manage (its an option on the bottom right dock)
- Under ‘People’ select your device. (should have your name listed)
- Scroll to Status. Select Scam block>then block messages>and disable (turn off) blocking chargeable texts and picture messages
Viola! Hope this helps.
- D_MaxNewbie Caller
alm49er wrote:
When I try to send text messages to my son and/or his wife, I immediately receive the message that Message Blocking is active. But when I look at the list of phone numbers that I HAVE blocked from texts, phone or FaceTime, their numbers do no appear. This only occurred after I purchased the new iPhone13. Previous to that I have had no issue in sending texts to them. I am able to send texts to my other contacts. The only unique thing about my son and daughter-in-law is that their phone numbers are in area code 630 while their sisters are in area code 616.
I'm a new 3 month Network Pass customer and have been having this issue with all texts being blocked if the texts are going to an android user. I just got off the phone with T-Mobiles Network pass customer service ( 888-437-1209 twice…the first customer service rep said if I have my settings correctly set up my texts should work. The second customer service representative said texts from an iPhone user to an Android are blocked (she couldn't intelligently explain why) I feel like she didn't know how to fix the issue so that (T-Mobile blocks these messages on purpose) I highly doubt T-Mobile has blocked messages from iPhones to all Androids on purpose. From what I've read this seems to be a known issue with post paid customers (and I mentioned this to the Network Pass customer service this and they pretended not to hear me) sooooo just an FYI for anyone wanting to try T-Mobile Network pass!
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