Forum Discussion
Message Blocking activated but I can't undo it
When I try to send text messages to my son and/or his wife, I immediately receive the message that Message Blocking is active. But when I look at the list of phone numbers that I HAVE blocked from texts, phone or FaceTime, their numbers do no appear. This only occurred after I purchased the new iPhone13. Previous to that I have had no issue in sending texts to them. I am able to send texts to my other contacts. The only unique thing about my son and daughter-in-law is that their phone numbers are in area code 630 while their sisters are in area code 616.
Was having the same issue. Turned out to be the scam blocking feature that I turned on weeks before. Luckily I came across Studmuffin00's comment. It fixed my issue.
The fix!
- Go to T-mobiles app “T-Life”.
- Go to Manage (its an option on the bottom right dock)
- Under ‘People’ select your device. (should have your name listed)
- Scroll to Status. Select Scam block>then block messages>and disable (turn off) blocking chargeable texts and picture messages
It's unfortunate how randomly issues happen with T-Mobile. It seems they are a little weak in the technology arena and do not have robust testing and monitoring protocols for their systems.
All of a sudden, I'm having the same issue with a group sms text which as worked find until the last 24 hours. Other texts work fine I and another member of our group are now getting
"Free Msg: Recipient unable to receive message - Message Blocking is active"
I have absolutely no blocking set up.
Message blocking can be enabled if you get reported for spamming or if your bill is past due. These forms of message blocking can only be removed by Customer Care and Customer Support.
"can be" enabled is the condundrum. There needs to be a better and more definitive way to ascertain the root cause of Message blocking in order to resolve the "what" or "whom" is causing the blocking of a particular message.
I am currently going through this and I'm seriously to the point of I'm done with T-Mobile after this. And it's a number that they assigned to me for my smartwatch since I had to add a line. It's really screwed up when they assign you the number but yet they have the number blocked and they don't even know how to unblock it. I literally was to the point of almost having a stroke I was so so pissed off and aggravated over it and then to top it off instead of getting the good promo for a free smartwatch and then the other one being $30 I'm having to pay almost $700 but yet they said I could take two billing cycles for the promo to show on my account. I've never ever had it taken two billing cycles let alone one full billing cycle for things to show up on my bill it's usually within 24 hours. And then the one line is not even showing a smartwatch so I can't even pair it to my phone and use it
What a nightmare!(read till the end) . Spent about 40 hours working on this issue. Went to T-Mobile stores . When to a TMobile corporate store. Troubleshooted maybe 100 different ways and times and with different people. Called support , technicians , opened tickets . I was told I would get call back in 72 hours never did. Fast forward two weeks later. I tried one last thing. Technician said that because my plan changed we had to clear the cache on the towers and reset the network. She did that on her end and finally this nightmare was over. It worked
Recently a friend switched from Verizon to Tmobile, with an iPhone 13. While iMessages worked from the date of Tmobile service, SMS did initially too.
Then one week later any SMS from or to a non-iPhone (i.e. Android) would show this error on the SMS sender’s device "Free Msg: Receiver 1########## unable to receive message - Message Blocking is active."
Fix: call Tmobile Customer Service - Tech Support, have tech support direct user to use another phone for the voice call (not the problem iPhone). The iphone will need to have the airplane mode activated, reset network settings, restart iphone. Meanwhile the Tmobile tech will "reprovision" the user's cellular account.
After reprovision, restarting of phone, disable air plane mode and test SMS to/from Android users. You can go to the phone settings and disable iMessage temporarily to make sure the test of SMS is valid.
same problem. finally went to tmobile account. found that when i was looking at esim cards i had gone to my settings and blocked messages. check settings “Block calls and messages” and turn off. worked for me.
This is what happens when I do not pay my phone bill.
Yes what Evansdominique and Haditadedios said.
worked instantly
