Forum Discussion
Online upgrade
Never upgraded a phone online, if I order an upgrade to be shipped to the house, is it difficult to activate the phone upon arrival? Went to local store to upgrade my line but felt like the retail store is trying to "pad" the upgrade by saying I have to change plans and ad ons.
You just need to swap the Sim card from the old phone to the new one.
capt806dfd,
That is absolutely what the T-Mobile stores do. I could go on and on about what several unsuspecting clients of mine have been through - purchasing devices, etc. and T-Mobile online services do not do anything about it.
I personally had the same experience that you did when you upgraded your phone. I had a T-Mobile account with 2 lines, unlimited data plan and my daughter purchased an iPhone 13 from an Apple store who gave her the upgrade price. The mistake she made was to have this phone activated at a local T-Mobile store instead of having Apple store activate the phone. WELL, what a nightmare ensued.. I lost service to my line for about 10 hours while my daughter spent 3 hours on the phone with the useless Philippines call center, never getting anywhere,and eventually I went to a T-Mobile store in my town, had to wait 1 hour before I was helped, and thank God one of the employees knew what they were talking about and changed my physical SIM card to an e-SIM card. Additionally, the cost of her new iPhone was put on my phone line, and the 611# continued to bring me to the useless, lying, Philippines call center.
I think it’s time that we pay an additional $50 - $60 per month for a different service and take back our time and the stress in knowing that T-Mobile is not a company that one can rely upon to keep the customers safe and carefree.
You just need to swap the Sim card from the old phone to the new one.
