Forum Discussion
phone doesn't charge or turn on
last night i plugged in my charger at 3% and it went down to 2% and then shut off. i took out and put back in my charger but still nothing, this morning i purchased a new charger and it wouldn't work either no matter where i plugged it in. has anyone experienced this?
Here is a support article from Apple
If your iPhone, iPad, or iPod touch won't turn on - Apple Support
I had a similar issue with my wife's phone; it appeared to have died. I had AppleCare and the first thing they had me do was a hard reset. Hold the power and home buttons at the same time until the apple logo appears....5-10 seconds. Since your battery is so low, have it plugged in when you try.
After the reset, it worked fine. I hope that fixes your issue for you.
Here is a support article from Apple
If your iPhone, iPad, or iPod touch won't turn on - Apple Support
Are you getting absolutely no reaction at all on screen indicating charging status? What about in a pitch black room, does the screen not light up at all?
no nothing at all
Sounds like the phone is at issue here. Do you have a T-Mobile store or Apple store nearby? Warranty or handset protection plan? It might be the battery itself or the port or the software that controls the port/charging. Did you leave it plugged in with the new charger and different USB/AC port for an hour or so? If no plan or warranty, there are a lot of places both in malls and stand alone shops that can diagnose and usually quickly repair or replace a battery or other part.
i do have insurance and i will be heading to a store in a few. ive been leaving it charged with the new charger for about 30 minutes now to see if anything turns on
Best of luck with it.
Thanks for trying steps to get your phone to work @magenta1687601 . Sorry to hear it's not coming on. Did you end up replacing it under warranty? We just wanna make sure you have a working phone. If you haven't already, try the awesome doc that @pedro_sanchez posted, and keep us posted on the results. Thanks!
Hard reset is the first thing we should try to do when an iPhone has a software issue. It may not be omnipotent, but solves many software issues.
To apply a force restart to your iPhone. Or try using an iphone system recovery tool to fix the issue. Of course, you can also visit the Apple store to repair the device.
