Forum Discussion
apple watch series 6 no data on cellular
I have been having serious issues with Apple Watch cellular plan on T-Mobile. When my phone is on cellular, Even if I have 3 or 4 bars of reception, doesn't matter, I cannot do anything that needs da...
I'd double check for software updates to make sure it's running the latest software. If the issue is following you to multiple locations, checking on or filing a Trouble Ticket with our engineers is the best route. If you've filed one already, are Tech Care team can check on it.
eoxgram wrote:I'm having the exact same issue with Series 6. If I remove T-Mobile from the watch, and re-add, cellular data works for around 5 minutes (the 'Cellular' section of the 'Settings' shows 'Connected'). Afterwards, it only ever shows 'No Connection' and I cannot ever get it to work...
Phone calls works on it regardless of the ‘No Connection’ message.
Did you ever figure the problem out?
Unfortunately not. I had too many phone conversations with customer support, I talked to two different technical support specialists, one of them told me they cannot offer more support because my Apple Watch is not a T-Mobile Apple Watch (I did buy it directly from Apple). I didn't even know there is such a thing as T-Mobile Apple Watch. The second specialist told me the issue I am having is "weird" he would create a ticket with network engineers, and he thinks the problem is related to my location, and he would call me back, which never happened.
I ended up switching to another carrier that supports Apple Watch cellular, paying more, but everything just works fine.
End of story with T-Mobile. It only lasted a month.
