Forum Discussion
I feel as though I was hood winked by my sales person
I went in to what I found out was a franchise store on 11/24 to do an upgrade. I was looking for an I phone 14 pro. I was all set up and then, I was told, they don't have any in stock. I said ok, ord...
UPDATE: After 2 hours and 27 minutes on the phone holding and talking with customer service, they agree that the sales person acted in a manner that was misleading. They said it was probably a franchise store, and not a corporate store. (I checked and it was)
What they did was cancel the monthly service on my I pad that was "ON US" but I still have to pay for the I pad! Total BS if you ask me, on us is FREE not pay for the device over the length of 24 months.
She did give me a bill credit (which I already paid anyway) for the reduced price of the device.
T Mobile needs to train their "Franchisee" Stores to stop misleading the customers. I feel that this business practice of misleading the customer, and telling them it is on us, and not informing of a monthly service charge, is deceptive business practice.
I am quite sure if the FTC knew about this, it would stop immediately
