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pschenne's avatar
pschenne
Network Novice
Hace 2 años

iphone 11 black screen

my iPhone 11 screen is dark all of a sudden. Does anyone have any fix for this?
  • HeavenM's avatar
    Hace 2 años

    Sometimes not having the ability to pull out the battery can be a real pain. Thankfully, device manufacturers built in a way to force the phone to restart if it is frozen or stuck on a black screen. We have tutorials on our support pages for many devices so I went ahead and found the one for the iPhone 11 that shows you how to restart the phone when it is frozen. You want step 9 on this tutorial.

    Reiniciar el dispositivo | Configuración | iPhone 11 | Asistencia de T-Mobile

    Hope this helps!