Forum Discussion
return label for a trade in phone
I'm not able to locate the return label on T-Mobile website in order to send in my trade in device before the 30 days expire. Can anyone give me directions to finding the prepaid label? Gracias
You’ll want to contact our Care team and have them look up your account and walk you through the return proces.
So i placed my order for 2 new iPhone 12 Pros over the phone, and gave the sales rep the details of the trade in phone while on the call. That generated emails to print shipping labels but the links in those emails never worked - just redirected me to a login screen but my account wasn't set up yet.
After waiting a couple of days after receiving my new phones and checking to see if the links worked, I called support again last week and after being on hold for 45 mins, the support rep emailed me out 2 new labels. I didn't have to give them details about the old phones - they were able to pull them from the details i supplied when placing my original order - but just like you stated, it gave me generic values of the phones instead of the trade-in promo. I asked about this on chat the following day and that rep assured me the promo offer was correct and would be applied as monthly credits.
FYI you can see what promos you had associated with your lines by in your account:
- Click on Account
- Click on the Line you applied the promotion on
- Click my Promotions
- In the dropdown, click the Line to bring up the promotions. Note - I transferred my Lines from AT&T so I can only see the promotion on the temporary lines T-Mobile provided me when I switched.
I shipped my old phones over the weekend, so I guess I’ll find out soon what the situation is.
