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Aidanjc
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Joined 4 years ago
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Re: return label for a trade in phone
when you change the line in the dropdown on that page, do you see anything different? I have 4 lines listed - the 2 numbers i ported over from AT&T and the 2 temporary lines i got when signing up with T-Mobile. The promotions only appear when i select the temporary lines.7Visto0likes0ComentariosRe: return label for a trade in phone
Here’s the link I use after logging in:https://my.t-mobile.com/account/promotions Here’s what I see under the promotions for one of my lines that has the iPhone 8 Trade-In: 2020 Apple Trade P27 Enrolled Credit details Total monthly credit: $27.67 Duration: 30 Number of credits applied: 1 Total credit amount: $8307Visto1like0ComentariosRe: return label for a trade in phone
So i placed my order for 2 new iPhone 12 Pros over the phone, and gave the sales rep the details of the trade in phone while on the call. That generated emails to print shipping labels but the links in those emails never worked - just redirected me to a login screen but my account wasn't set up yet. After waiting a couple of days after receiving my new phones and checking to see if the links worked, I called support again last week and after being on hold for 45 mins, the support rep emailed me out 2 new labels. I didn't have to give them details about the old phones - they were able to pull them from the details i supplied when placing my original order - but just like you stated, it gave me generic values of the phones instead of the trade-in promo. I asked about this on chat the following day and that rep assured me the promo offer was correct and would be applied as monthly credits. FYI you can see what promos you had associated with your lines by in your account: Click on Account Click on the Line you applied the promotion on Click my Promotions In the dropdown, click the Line to bring up the promotions. Note - I transferred my Lines from AT&T so I can only see the promotion on the temporary lines T-Mobile provided me when I switched. I shipped my old phones over the weekend, so I guess I'll find out soon what the situation is.11Visto1like0Comentarios