Forum Discussion
returning phone
I'm upgrading my old phone. I've received the new phone. What are the exact things I need to do to my old phone before I sent it in?
Factory reset and remove the sim from the old phone. You may have to return the charger but like the previous poster stated Tmobile should of sent you a checklist.
I would also take multiple pictures of the condition of the phone in case you need to dispute the trade in value.
You should have received and email with a link to the return authorization. There is a checklist. Are you turning in an iphone or android phone?
