return label for a trade in phone

Same issue  here can't find the label on my order status  and waiting  for few days to get labels  in email . I ordered  my new iphones via online with trade-in  iPhone 8. New iPhone  12 arrived and activated but no sign for trade info. I think tmo online system  for ordering  new phone with trade-in  option not working  as supposed  to work or a least in my case. 

Did you also order via Online or via phone. 

Same issue here. No labels with new phone. Been unsuccessful obtaining them. I took the phone to the store but they said I have to mail it back :(

When you placed the order.?

  I think one week  should  be enough  for them to generate the trade-in shipping  labels. Either they are too slacky or playing games to lure in new customers and new lines with trade-in offers which they knew will get declined because  units were never shipped or if they  do get shipped they don't give the real trade-in  value like others complaining about low ball value they get for there trade-in. 

It’s been almost a month

Officially they give 30 Days from the time they shipped you the new phone to send back trade-in  phones. Either  they not agreeing that you are entitled for a trade-in offer or they just don't want to do it for reasons I mentioned  above. 

Ive had this exact problem and is why im here.  I cant get any support on the phone or app.  Been calling for a week and just sit on hold for eternity. I have a deadline to get these trade in phones back to them but cant get any information from T Mobile on how to return them?

So i placed my order for 2 new iPhone 12 Pros over the phone, and gave the sales rep the details of the trade in phone while on the call. That generated emails to print shipping labels but the links in those emails never worked - just redirected me to a login screen but my account wasn't set up yet.

After waiting a couple of days after receiving my new phones and checking to see if the links worked, I called support again last week and after being on hold for 45 mins, the support rep emailed me out 2 new labels. I didn't have to give them details about the old phones - they were able to pull them from the details i supplied when placing my original order - but just like you stated, it gave me generic values of the phones instead of the trade-in promo. I asked about this on chat the following day and that rep assured me the promo offer was correct and would be applied as monthly credits.

FYI you can see what promos you had associated with your lines by in your account:

1. Click on Account
2. Click on the Line you applied the promotion on
3. Click my Promotions
4. In the dropdown, click the Line to bring up the promotions. Note - I transferred my Lines from AT&T so I can only see the promotion on the temporary lines T-Mobile provided me when I switched.

I shipped my old phones over the weekend, so I guess I’ll find out soon what the situation is.

Here’s the link I use after logging in: https://my.t-mobile.com/account/promotions

Here’s what I see under the promotions for one of my lines that has the iPhone 8 Trade-In:

Promoción n.° 27 de "intercambio de Apple" de 2020

Inscrito

Detalles del crédito

Total monthly credit: $27.67

Duration: 30

Number of credits applied: 1

Total credit amount: $830

Sounds like you're talking about the Get an iPhone on Us promo. There's a couple things that need to be met in order to get the deal. You'll need to be activating a new line of service, have the device paid off, and the device needs to be in good condition.

I have the same issue - the link in the email I received just goes to a blank order Status page...