Voicemails being "Deposited into text"

I just started having this issue. It seems that Voicemail to Text is now a feature on the MAX plan but I am not on the MAX plan and still getting these texts. Voicemails stopped coming into the voicemail tab on the phone. I'll call tomorrow and see what info I get. 

We transferred to T-Mobile a while ago and had this problem, found the solution online and that fixed it- at least for a few months. Now with no change on my end I'm getting all my voicemails as texts again. I went into the T-Mobile app thinking that maybe the setting had been changed but it is set correctly. Does anyone have any further suggestions as to how to disable this "feature"? Gracias. 

you cant go into the app itself and opt out of it? im able to go into my VM settings and select to turn it off and on. settings-voice transcriptions-turn them off?

are these phones purchased directly from TMO or brought in  from another carrier or purchased directly from the OEM and then the VM app was downloaded from the play store?

We bought the phones from T-Mobile and had the guy there do all the setup - except for the option to disable text message for voicemails which we didn't know was a default "feature" provide by T-Mobile. As I said, when I noticed what was happening, I googled, and found the solution listed above and tried it and it worked. Now, it is no longer working but in the app, T-Mobile Voicemail to Text Block is still On. 

go into the VM app and top right will be 3 dots.click that and go into settings. go to voicemail transcription..are either of the two options in there turned on? if so turn them off.

Pardon my ignorance but I don't know what the VM app is. By the name I would expect it to be Voicemail but I don't know of any such app. I have the T-Mobile app which is in pink with a large T on it.  That's the one I've been using to try to turn off the T-Mobile Voicemail to Text option. I've looked in the App Store for some other T-Mobile app which deals with voicemail and I can't find one. Other than that there is Apple's Phone app which has Apple's voicemail in it but I wouldn't consider it a voicemail app - it's a phone app that also has voicemail. Is there some other app I'm missing? Also, in the T-Mobile app, at the top level, top right, there are not 3 dots so I don't expect you mean that app. 

Voice….Mail…

the app looks like a cassett tape kind of and under it it says...visual voicemail..might not have been added to your main screen..might be in the built in apps that you didnt dedicate to anywhere. unless they do something completely different for apple phones or for some stupid reason make it look different..the name should still be the same.

It turns out that app is only for Android. 

“  This app is only for Android devices, Apple iOS devices use a built-in voicemail app. For help with the iPhone app, see Check your voicemail on iPhone - Apple Support.”

And I'm getting nowhere with Apple or T-Mobile. I appreciate the help though. Gracias.

interesting. all my devices have been carrier variants so never had to deal with that side of things.

This VM to text solution is clearly designed for Android users as it offers no advantages to iPhone users. Apparently, Android devices don't have a standard visual VM as all iOS devices do. 

Like many others on this thread, the features was suddenly enabled on my account for no apparent reason. And now, my iPhone's visual voicemail is not receiving messages at all. I continue to get text messages with non-functioning links announcing new voicemails. My only option is to dial into the T-Mobile voicemail system, enter my password, and navigate through messages using the keypad (like I'm living in 1992).

I called 611 to try to sort this out with customer support. First level support was completely unfamiliar with the iPhone and instructed me to downlaod the visual VM app. When I pointed out the app is Android only, my call was transfered to next level support. The next tech at least understood my problem, but couldn't help me correct it. I was promised a callback later in the week. That never happened. Or maybe it did and I never received the voicemail.