Precio Fijo

majorhavoc wrote:

I just got a call from T-Mobile "corporate' in regard to my BBB complaint. They are now telling me that I signed up during a window (something from 2017 to 2021) which they are calling "no-contract", meaning, according to them, that they can change my price anytime they want. This is total crap, as no where when I signed up did it say that. I asked for a copy of that, and they don't seem to have it. How convenient. To add insult to injury, he tried to tell me that no phone company would ever offer a plan where the price could not be raised. Seriously? So the ads, the text on-line, the discussion when I signed up was all just lies? That sounds like bait and switch to me. 

I am going to escalate my BBB complaint and ask that it be posted with into about T-Mobile. People need to know that while their network may be decent. they are a company we can no longer trust. 

I will never recommend this to anyone again, that is for sure. 

I January 2017 John Legere announced the Uncarrier Un-contract, with the relevant part here:

New Rule:  Only YOU Should Have the Power to Change What You Pay – Introducing Un-contract for T-Mobile ONE

Today, T-Mobile introduced the Un-contract for T-Mobile ONE - and notched another industry first with the first-ever price guarantee on an unlimited 4G LTE plan. With the Un-contract, T-Mobile signs, and customers hold all the power. Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.

The entire document still exists on their web site and can be found here:  https://www.t-mobile.com/news/press/un-carrier-next

From another document on their site, it looks like price lock guarantees go back to 2015, referenced in their May 2022 document, where price lock is still in effect.

https://www.t-mobile.com/news/un-carrier/t-mobile-helps-americans-tackle-inflation

That changed in January 2024, with their new price lock guarantee. Under the new statement, your price is still guaranteed, but if they do raise your price and you decide to leave, notify them withing 60 days and they'll pay your final bill. They're trying to retroactively apply this new price lock to those of us with the ironclad agreement to never raise our price. Only we can decide to change the price we pay.

T-Mobile can't do that…. but what recourse do we have other than filing complaints and hoping that a law firm is willing to take this on and file a class action lawsuit for breach of contract. This can't be allowed to stand.