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magenta9171786
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Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
7207714409 wrote: I filed a complaint with the FCC. Thank you to the person above who suggested that and provided the link. I just received a form letter from T-Mobile. See attached. It is quite remarkable how they are trying to deny ever having made the claim, and conflating a different offer called the "price lock" which they say was offered in April 2022 through January 2024. I have a very clear memory, as many of you seem also to have, of the 55+ plan when it was first announced in 2017 with a "guaranteed price for life". I just can't believe that nobody has any documented evidence of this promise that was made when we signed up. I I did some initial searching on the Internet way back machine (https://web.archive.org) but I was not yet able to find anything. I think overall T-Mobile is a pretty good company, but it does seem like they are in breach of contract here, and it seems like they should be called on it. It does seem like things may have changed since John Légère left. There is documented evidence, and it's still on the T-Mobile web site. Here's a link to their January 2017 announcement: https://www.t-mobile.com/news/press/un-carrier-next You can also hear it from John Legere in this video interview he did about that same time:https://www.youtube.com/watch?v=LVQuD_fTpcE I remember there was a lengthy video event thatLeger did to kick off this program, but I haven't been able to find it, yet. T-Mobile is lying when they tell you that they've always had this "We'll pay your final bill if you choose to leave if we ever raise your price" plan in existance. The earliest instance I can find is January 2024. Those of us who signed up under the Uncarrier Un-contract and later, their Price Lock, know that we had what was supposed to be a lifetime guarantee that T-Mobile would never change the price we pay, and now they're trying to reneg on that promise. They can't be allowed to get away with that, and since complaints to various regulatory agencies seem to be ineffective, a class action lawsuit has been filed. You're right about things having changed since John Legere left. Legere was much more in tune with valuing T-Mobile's subscribers, and doing right by us. Sievert is the anti-Legere, having destroyed all the goodwill that was built up during Legere's tenure. Doing away with the ability to auto-pay with a credit card and requiring us to give them direct access to our bank with a debit card (or other means) was a bad decision, for subscribers, because they've shown they can't protect our data, and debit cards have less protection than credit cards. There have been other things they've done, but the one that has upset their large subscriber base was the price increase on grandfathered plans, and then engaged in a campaign telling us that we were misremembering, and that they always reserved the right to raise the price we pay. It's apalling that they think that little of us.14Visto1like0ComentariosRe: Why did I get a text about an increase for the One plan?
Last Friday, a class action lawsuit was filed in U.S. District Court in the District of New Jersey, opposing T-Mobile's price increase for those of us covered by either their Price Lock or the Uncarrier Un-contract. A jury trial has been requested. As you know, T-Mobile had promised to never change the price we pay, and yet, they have broken that promise and in the process, have upset a lot of their subscriber base. We saw this as an iron clad commitment, as detailed in their press releases and in comments captured on video by then-CEO John Legere, all of which have been included in the filing.Unfortunately, this filing was necessarybecause complaints to FCC/FTC/BBB/State Attorney General have largely fallen upon deaf ears. If you'd like to see a copy of the filing, here is a link: https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing32Visto1like0ComentariosRe: Price Lock
This is so new that i don't know how to specifically answer how to join this particular lawsuit, but generally, if the court certifies class action status, members of the class are notified and they would automatically be included unless they choose to opt out. I'm guessing, and it's only a guess at this point, that this case will follow suit. I'll post more information as the case moves forward.21Visto1like0ComentariosRe: price increase
A class action suit has been filed in U.S. District Court, in the DIstrict of New Jersey challenging T-Mobile’s price increase on those with the Uncarrier Un-contract and for those on the Price Lock. The filing can be viewed here:https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing37Visto1like0ComentariosRe: Am I the only person concerned about the T-Mobile Price Increase??
Yesterday, a class action suit was filed in U.S. District Court, in the District of New Jersey, in response to T-Mobile breaking their promise to never raise the price we pay under their Un-contract and their Price Lock. Those interested can view the filing here:https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing145Visto3likes1ComentarioRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
gramps28 wrote: magenta9171786 wrote: SpookWarrior wrote: magenta9171786 wrote: For those asking about a class action lawsuit, it was filed yesterday in U.S. District Court in the District of New Jersey, requesting a jury trial as a result of T-Mobile breaking their promise to not raise prices for those of us covered by the Un-contract and their Price Lock. For those wishing to have a look at the complaint, here's a link: https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing How do we goabout joining the class action lawsuit? Please advise - thanks. This is pretty new, but I believe that members of the class will be notified by the court if it allows the case to proceed. In the meantime, you may want to go on the T-Mobile site and opt out of their arbitration clause.https://www.t-mobiledisputeresolution.com/en/TMobile/OptOut That opt out is only good if you activated a line less than 30 days. My attorney asked me to do it anyway. I wonder how many of us got a copy of T-Mobile's Terms & Conditions when we signed up for the plan, and/or were told they had 30 days to opt out. I know I didn't. It's worth opting out unless & until the court decides that we can't…it's in their hands now.12Visto0likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
SpookWarrior wrote: magenta9171786 wrote: For those asking about a class action lawsuit, it was filed yesterday in U.S. District Court in the District of New Jersey, requesting a jury trial as a result of T-Mobile breaking their promise to not raise prices for those of us covered by the Un-contract and their Price Lock. For those wishing to have a look at the complaint, here's a link: https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing How do we goabout joining the class action lawsuit? Please advise - thanks. This is pretty new, but I believe that members of the class will be notified by the court if it allows the case to proceed. In the meantime, you may want to go on the T-Mobile site and opt out of their arbitration clause.https://www.t-mobiledisputeresolution.com/en/TMobile/OptOut14Visto2likes0ComentariosRe: Price Lock
For those asking about a class action lawsuit, it's a done deal. A civil complaint has been filed in U.S. District Court in the District of New Jersey as a result of T-Mobile breaking their promise to never raise the price we pay for those of us covered by their Un-contract and their Price Lock. If you'd like to have a look at the complaint, here's a link:https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing25Visto4likes0Comentarios