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magenta9171786
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Re: Price Lock
majorhavoc wrote: I just got a call from T-Mobile "corporate' in regard to my BBB complaint. They are now telling me that I signed up during a window (something from 2017 to 2021) which they are calling "no-contract", meaning, according to them, that they can change my price anytime they want. This is total crap, as no where when I signed up did it say that. I asked for a copy of that, and they don't seem to have it. How convenient. Toadd insult to injury, he tried to tell me that no phone company would ever offer a plan where the price could not be raised. Seriously? Sothe ads, the text on-line, the discussion when I signed up was all just lies? That sounds like bait and switch to me. I am going to escalate my BBB complaint and ask that it be posted with into about T-Mobile. People need to know that while their network may be decent. they are a company we can no longer trust. I will never recommend this to anyone again, that is for sure. I January 2017 John Legere announced the Uncarrier Un-contract, with the relevant part here: New Rule: Only YOU Should Have the Power to Change What You Pay - Introducing Un-contract for T-Mobile ONE Today, T-Mobile introduced the Un-contract for T-Mobile ONE - and notched another industry first with the first-ever price guarantee on an unlimited 4G LTE plan. With the Un-contract, T-Mobile signs, and customers hold all the power. Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay. The entire document still exists on their web site and can be found here:https://www.t-mobile.com/news/press/un-carrier-next From another document on their site, it looks like price lock guarantees go back to 2015, referenced in their May 2022 document, where price lock is still in effect. https://www.t-mobile.com/news/un-carrier/t-mobile-helps-americans-tackle-inflation That changed in January 2024, with their new price lock guarantee. Under the new statement, your price is still guaranteed, but if they do raise your price and you decide to leave, notify them withing 60 days and they'll pay your final bill. They're trying to retroactively apply thisnew price lock to those of us with the ironclad agreement to never raise our price. Only we can decide to change the price we pay. T-Mobile can't do that…. but what recourse do we have other than filing complaints and hoping that a law firm is willing to take this on and file a class action lawsuit for breach of contract. This can't be allowed to stand.2Visto7likes0ComentariosRe: Price Lock
For those asking about a class action lawsuit, it's a done deal. A civil complaint has been filed in U.S. District Court in the District of New Jersey as a result of T-Mobile breaking their promise to never raise the price we pay for those of us covered by their Un-contract and their Price Lock. If you'd like to have a look at the complaint, here's a link:https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing6Visto4likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
For those asking about a class action lawsuit, it was filed yesterday in U.S. District Court in the District of New Jersey, requesting a jury trial as a result of T-Mobile breaking their promise to not raise prices for those of us covered by the Un-contract and their Price Lock. For those wishing to have a look at the complaint, here’s a link: https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing2Visto3likes0ComentariosRe: Price Lock
From the comments I'm reading, we're all being read to from the same script. And the T-Mobile reps, either they're being grossly misinformed, or they're outright lying to us. The agreements we have from T-Mobile are clear, and they're trying to scam us into thinking that the new agreement with the "60-day guarantee of no price increase or we pay off your bill if you leave" predates our older no price increase guarantees. Likely, if they're not forced by FCC/FTC/State Attorneys General/DOJ anti-trust, they'll have to be forced to honor our agreements in the courts, if a law firm is willing to take up a class action lawsuit. In the words of John Legere, "This is bullshit!"3Visto3likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
SpookWarrior wrote: magenta9171786 wrote: For those asking about a class action lawsuit, it was filed yesterday in U.S. District Court in the District of New Jersey, requesting a jury trial as a result of T-Mobile breaking their promise to not raise prices for those of us covered by the Un-contract and their Price Lock. For those wishing to have a look at the complaint, here's a link: https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing How do we goabout joining the class action lawsuit? Please advise - thanks. This is pretty new, but I believe that members of the class will be notified by the court if it allows the case to proceed. In the meantime, you may want to go on the T-Mobile site and opt out of their arbitration clause.https://www.t-mobiledisputeresolution.com/en/TMobile/OptOut2Visto2likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
NKC777 wrote: Same issue here with 55+ senior plan. Rep told me when I signed up that my rate would never increase so long as I did not change plans, and kept my account in good standing. I have not changed plans, and my account is, and has always been in good standing. I contacted T Mobilecustomer service today about the issue, and they tried to gaslight me by telling me that my plan never included a lifetime price lock guarantee. Frauds and liars. I see a class action lawsuit coming on this one. Any good lawyers out there? I also just filed a complaint with the FCC. If anyone else would like to make a complaint, here is the link: https://consumercomplaints.fcc.gov/hc/en-us Takes about 5 minutes or less. You might want to also file a fraud complaint with the FTC, file a complaint with the BBB, and also your state's attorney general, especially if your state was one of the 13 that sued to try to block the Sprint merger. Now T-Mobile wants to merge with U.S. Cellular, reducing competition even further…. now that they've shown their true colors after the Sprint merger, the U.S. Cellular merger should be blocked.3Visto2likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
SpookWarrior wrote: Ask anyone on the meaning of 55+ and they will answer that 55+ just means SENIORS. For T-Mobile to rescind on theirpromise ofthe 55+"$30 per month rate plan would "never" go up is simply a BREACH OF CONTRACT and to do it tothe 55+ group is simply AGEISM DISCRIMINATION. We need to have a concerted effort to bring T-Mobile to its senses - these are some: 1. File a complaint with the FCC ... https://consumercomplaints.fcc.gov/hc/en-us 2. File a complaint with the BBB ... https://www.bbb.org/file-a-complaint 3. Contact your state attorney's general office. 4. Contact your congressperson and two senators. 5. Contact AARP. 6. Contact Costco, if you got your service through them. 7. Start a "Boycott T-Mobile" campaign in social media. 8.Contact your favorite law office to bring a class action lawsuit against them. You may also try sending an email to Pres/CEO Mike Sievert ... Mike.Sievert@t-mobile.com Remember... UNITED WE STAND, DIVIDED WE FALL !!! And for good measure, file a fraud complaint with the FTC. I also have one on file with DOJ's anti-trust division. This morning, I heard back from "Karen" from T-Mobile. They received my BBB complaint and wanted to review it with me. I got nowhere with her, of course. She told me there was nothing they could do about the price of my plan, told me theeffective date, and that if I decide to leave within 60 days, they'd cover my final bill. She asked if I intended to leave, and I replied, Oh no…I fully expect there to be a class action suit againt T-Mobile for breach of contract over this, and I want to be here when that happens. Clearly, we all see that T-Mobile is no longer the same company it was under John Legere, where they were much more customer friendly. Since his departure, we've seen the company discontinue the use of credit cards for auto pay, and requiring debit cards or other direct access to your bank account, which has fewer protections than credit cards. Now we see T-Mobile pissing off a very large portion of their customer base with this price increase. I've seen a lot of subscribers like myself talking about a class action lawsuit, but don't know if anyone has moved forward with this idea. I certainy hope there is a law firm out there willing to take this up.1Ver2likes0ComentariosRe: Am I the only person concerned about the T-Mobile Price Increase??
Yesterday, a class action suit was filed in U.S. District Court, in the District of New Jersey, in response to T-Mobile breaking their promise to never raise the price we pay under their Un-contract and their Price Lock. Those interested can view the filing here:https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing16Visto2likes0ComentariosRe: Price Lock
The suggestion to file a complaint with the Better Business Bureau (BBB) was a good one. Earlier this morning, I filed my complaint with them, and a short time later, I had a response already. They forwarded my complaint to T-Mobile and will let me know if/when they hear back. In addition to my previous suggestions to file complaints with the FCC, FTC, your State's Attorney General, I encourage everyone to also file a complaint with the BBB. Again, this decision by T-Mobile to breach their contract cannot be allowed to go unchallenged. We're left with little recourse other than to file these complaints. Still hoping a law firm takes this up as a class action lawsuit.3Visto2likes0ComentariosRe: Price Lock
Relevant paragraph from T-Mobile's January 2017 announcement. The entire announcement is still on their web site.https://www.t-mobile.com/news/press/un-carrier-next New Rule: Only YOU Should Have the Power to Change What You Pay -Introducing Un-contract for T-Mobile ONE Today, T-Mobile introduced the Un-contract for T-Mobile ONE - and notched anotherindustry first with the first-ever price guarantee on an unlimited 4G LTE plan. Withthe Un-contract, T-Mobile signs, and customers hold all the power. Now, T-MobileONE customers keep their price until THEY decide to change it. T-Mobile will neverchange the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay. They're trying to tell me it isn't clear (it is) and that their only obligation with "price lock" is to pay my final bill if i choose to leave because of a price increase. But, their price lock came later, and doesn't supercede their earlier promise not to increase the price to those who signed up for their "One" plan at the time. This was the concern when they merged with Sprint, removing the 4th carrier from the board, that consumers would end up paying higher prices. I've spend several hours talking with T-Mobile customer care, but they do little more than read from "the script" despite my pointing out the uncarrier "un-contract" which is on their own web site, and they're choosing to ignore it.I've gone ahead and filed complaints with the FCC, the Anti-trust DIvision of the DOJ, my state's Attorney General, and my state's PUC. I imagine that a team of lawyers is chomping at the bit, readying a class action lawsuit, seeking injunctive relief, as well as some hefty damages for material breach of contract.3Visto2likes0Comentarios