Forum Discussion
Precio Fijo
On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to ...
desertangel wrote:
rigatoni wrote:
Everyone should open up a complaint with the FCC. It will take 5 minutes or less.
Do you have the link to FCC complaint option?
good2geaux wrote:In response to the complaint I filed with the BBB, I received a call from T-Mobile "Corporate" on a recorded line. The man started the conversation by repeating T-Mobile's claim that the plan I enrolled under did not include a price lock guarantee. I responded that was not what I was told when enrolled, because we chose T-Mobile's Magenta 55+ specifically due to the guarantee. The call was short since he was going to repeatedly read the T-Mobile script denying they ever promised not to increase prices.
I got a similar call last week. The caller was polite, but seemed oblivious to the fact that our Magenta 55+ plans were plans with a promise that the cost would NEVER go up! They're trying to hang us up on the term "Price Lock". I don't care what the terminology is, or when the term "Price Lock Guarantee" came into being. The bottom line is that I was told at sign up for the plan, that the price would NEVER go up as long as I maintained the plan. I'm no expert in language, but that seems pretty plain to even me.
