Precio Fijo

Ronmobile wrote:

It seems T-Mobile's tactic is to take us all around and around in circles, hoping to frustrate us into either giving up or moving to another mobile service. If they have (at least) half a brain, management must surely know that people will walk, and they are perfectly willing to let that happen.

However ……………….

We are all dealing with a matter of principle, which simply put is ….. you made a bargain with us, your alleged "valued customers", and from what I'm reading we all kept our part of the bargain, but T-Mobile feels they can just walk away from that bargain, even worse to deny to our faces that we ever had a bargain, assuming we their valued customers (Magenta = Senior Citizens) are senile, delusional, naive, gullible, and certainly stupid. I absolutely believe this because I personally have been involved in many banking mergers and sat around management's planning table discussing customer impacts on merger related issues which certainly include pricing impacts/changes. Strategy always included rules that made sure customers should not feel the impact (pain) of merger or industry relate changes, because our original promise was our word and that word was sacred, superseding profit or share holder value. That my friends is the very principle T-Mobile has chosen to violate. This violation of principle should now be reflected in their brand, which ultimately impacts profit and share holder value. T-Mobile's management must have forgotten (or ignored) what happened with the Budweiser beer debacle that so negatively impacted the Anheuser Bush brand (link to an interesting retrospect  article)

https://www.cnn.com/2023/06/20/business/bud-light-controversy-recovery-anheuser-busch-duplicate-2/index.html

People – we have the purse so we have the power, and speaking proudly as a member of our Magenta 55+ family we need to fight for our principles, and simply put is “your word is your bond”, and that is not just a catch phrase or marketing ploy.

As a next step for me, I'm filing a complaint with the BBB, communicating with my personal family members about this issue asking them to also spread the word to friends, and I have a T-Mobile store front in my neighborhood (where I opened the mobile account) that I will be visiting to have face-to-face conversation with the staff. While I'm always civil, I'll certainly be using a tone that other customers in the store will hear.

Keep fighting for the principle at hand.

You're right on every count!  Integrity is the key, and we MUST find a way to force them to honor their promise regardless of their tactics.