Precio Fijo

Joycher wrote:

I had the Magenta 55+ with a supposed "price lock guarantee" as well. One line was unlimited talk text and data. One line was talking text only. I was very satisfied with my service until we got the messages that our bill would be going up. I have gotten FOUR different stories from Four different reps and all conflict.

1) first call -  I was told that one of the lines, the talk, text, data line was priced lock guaranteed, and the other was not. I know it was a price lock guarantee on both that I was initially led to believe. I had my notes from the call  2 1/2 years ago where I asked them three or four times to confirm, and they did. The representative during my first call a few days ago suggested to keep the bill down to change to the essentials plan, as my usage was not that high anyway. I stupidly changed. I then made a comment on T Mobile site on Facebook and they asked me to chat. So I did.

2. Chat - in the chat, I was told that the first representative was wrong, and that the line that went up was the talk and text only line. He assured me that the magenta 55 line was price lock line. He changed me back to my prior plan.
3. then I get a text message about when my bill would be drafted on auto pay and it was $25 or so more than it was supposed to be so I had to call and speak to a third person. The third person assured me that the second person was wrong and that the first person was correct in which line was supposed to have been price locked. Then they tell me that none of the lines were ever price locked. The bill did get adjusted back where they took the $25 off and the bill was only five dollars more  not $30 more. However, the fact remains that the bill went up. Again, where is their price lock guarantee? 
   4.  Just now, I saw a comment on their Facebook page about the same issue, so I made a comment. Of course they wanted to chat. I know it's going to do no good, but I'm in the middle of one now. This person tells me that the magenta 55 with the data is on the price lock.  See update below.

so what is it? I have four different answers or opinions which all conflict. I don't know what T Mobile is doing besides lying to customers. The initial representatives when I switch to T-Mobile confirm the price lock, which is now somehow gone. Are they lying Just to sign people up? is it because T Mobile is purchasing another company and they want more money? 
 

And now, the current chat - Rep tells me that her first info is incorrect in that only one Line is going up, now - so sorry,  BOTH lines are going up. The other three said only one was. So this is story number FOUR !!!!!!!!!!!!!!!!!!!!!

They do not know their butt from a hole in the ground, or they are just instructed to say anything at all to get rid of dealing with the customer.

I don't know where to turn because you get a different story each time. All I know is it's a bunch of lies.

T MOBILE.     YOU SHOULD BE ASHAMED !!!!!!!!!!!!  But I know you are not.

I have gone through the same stuff but on the phone.  When I received the text that my plan price was going up I decided I was through with them as far as my voice line goes.  I have a home internet account and cell line through them. 

I never had any issues with the home internet but from day one I had issue after issue with the cell line, Not with the voice, not with the data, not with the sim, not with any phones I used, Simply with Billing. My bill has changed so many times over the past 2 years, it is unthinkable. Time after time again I was charged for a line I did not have, When I added data to my plan I was told it would be a certain dollar amount only to find out it was 10 dollars higher, then I was put on a discounted plan to make up for the issue, then that plan got kicked after 6 months with me being told the supervisor should had not did that, and ect.  Now this increase.

Like you, I spoken to 6 to 7 different people on the phone about me leaving and trying to get information. 3 where supervisors and rest where customer service agents.  I had agents and supervisors tell me I not covered by the carrier price promise, Then I had agents and supervisors that told me I was covered, then I had agents that lied to me and told there was never any such price promises or gauntness on any plan I must been mistaken that T-Mobile has never made that claim.  :P

It has been a real circus. I finally got agent and supervisor that was good enough to go over things in detail with me.  I am still working with that supervisor he is trying to see if he can get me a better plan that more meets my needs or if I decide to leave (like I originally intended after the price going up text) If he can make my transition go smoother.

I thought the point of them having state side support, (English speaking customer service), was so these sort of things do not happen.  I am really starting to wounder if the agents are not just reading from a script but found out last minute with very little detail about this price change.  There is just to much confusion going on about it. 

Personally I think who ever rolled out this price increase plan was trying to do it quietly as possible especially after T-mobile trying to force the plan upgrades a year or two ago and how bad that went  I bet there customer service teams are beyond confused. 

I have done my fair share of Help-desk support for companies IT departments before, so I can easily see how this got out of control.. In the end I bet the guy who dreamed this new price roll out is hating his life right now.  In the end it is rightfully so that person who rolled this out should be. When a company promises to you with there agents in store or on the phone and advertises through televised commercials that they wont do this and you turn around and do it what would you expect. No matter what the fine print in the end, no matter what the fine print may or may not say, or what that print has been changed to say, in the end you lead a bunch of people to believe it is real!