Forum Discussion
Precio Fijo
On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to ...
desertangel wrote:
rigatoni wrote:
Everyone should open up a complaint with the FCC. It will take 5 minutes or less.
Do you have the link to FCC complaint option?
My response to all of the above is to encourage everyone to please continue to respond back to any notices that you receive from the FCC regarding the complaint that you filed, letting them know that the matter has not been resolved.
I filed a complaint with the FCC, my state’s Attorney General, the Better Business Bureau and each local TV station that has a consumer reporter.
The free legal advice I received from a local radio lawyer is to make sure you keep rattling the cage of T-Mobile and contact them monthly, in some way you can document (Email counts here) letting them know that you do not accept the price increase.
If you don’t do this, you are providing T-Mobile a paper trail that shows that they increased your rate and you continued to auto-pay it without complaining.
I'm keeping records of every email, complaint, and phone conversation I have with everyone regarding this matter. If nothing else works, I plan to file a complaint in small claims court, seeking to recover anything above $60 for two lines that I was charged each month. Small claims courts can't award punitive damages, but they can award actual damages sustained.
Unless the judge tell me otherwise, I’m happy to return to court once a year for the rest of my life, in an attempt to have T-Mobile honor the promise they made when they said ….
"Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay." (see attached offer)
For what it’s worth, this morning I filed my complaint on BBB.org and received an email response telling me that ….
"Your complaint has been sent to the business for their response. Once they have responded to BBB, we will contact you again. In the meantime, if the complaint becomes resolved please inform us in writing. Please remember that copies of your future correspondence will be sent to the company as well."
So. I would encourage you that if you haven’t already filed a complaint there, it probably couldn’t hurt to do that as well.
