Precio Fijo

I only recd that they have my complaint and they have 30’days to reply 

Like so many others, I filed a complaint with the FCC but have not yet heard back from them (FCC).  Has anyone who also filed an FCC complaint been contacted, or received any kind of acknowledgment?  

rickp wrote:

If you happen to be one of the people to get a JD Power survey this year, be sure to fill it out. And accurately describe the customer service experience you've received this year.

 

https://www.t-mobile.com/news/un-carrier/2024jd-power-customer-care

 

I just filed with the FCC

so will follow up if I get a survey

If you happen to be one of the people to get a JD Power survey this year, be sure to fill it out. And accurately describe the customer service experience you've received this year.

https://www.t-mobile.com/news/un-carrier/2024jd-power-customer-care

dvdgarofalo wrote:

Manofintegrity wrote:

Fig wrote:

I think it may be time to get a lawyer. To charge per line and this is something grandfathered in. With all the price lock guarantee using the word guarantee means something. My service has been terrible and charging more?

I'm happy to help some with price of a lawyer. If enough of us hold them to their word we'll get a settlement big enough to pay a new plan for the rest of my life. 

While I like that idea/suggestion, rarely do suits against large corporations proceed without a class action type suit. And in the end, those always benefit the lawyers not the actual plaintiffs. jmo

Unfortunately you are correct, we will end up with $2.50 and an open end policy of upping our rates at will

rickp wrote:

There is a downside to angering so many people at once when you have terms that disallow class actions and require arbitrations.

I wonder. If they are not going to follow their terms, why must we follow their terms? 
And if the group is big enough, a judge may overturn their restriction. 

There is a downside to angering so many people at once when you have terms that disallow class actions and require arbitrations. A little googling will find a funny story about Amazon doing something similar in 2021 and all of a sudden having 75,000 simultaneous arbitrations to defend against. They wound up essentially begging people to sue them as a group. I'm just waiting for the first bill to come with the unallowed price increase to do a formal dispute, a full battery of complaints to regulatory bodies and force them into arbitration if they don't back down. You don't have to give up easily.

Although, one does have to wonder that if the they claim the clear language in the Terms and Conditions disallowing a price change (which for some of us DID NOT have the language about them just being able to pay the last of they break the promise no matter what CS says!) no longer applies, if the term disallowing class action could be enforced. Hmm.

Total agreement with your statement… I have written T-Mobile Customer Service (mail) with a formal complaint… and also notified Clark Howard’s syndicated consumer talk show of the issue… some national attention to this needs to be done...

I filed a complaint with the Better Business Bureau and the FCC.  Any further recommendations?  Do you know if there are any Class Action Suits as of yet?

I have done all of those