Forum Discussion
Precio Fijo
On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to ...
desertangel wrote:
rigatoni wrote:
Everyone should open up a complaint with the FCC. It will take 5 minutes or less.
Do you have the link to FCC complaint option?
My plan originated in 2018 as a guaranteed no price increase "Grandfathered" for life plan. The agent I am now speaking with is telling me that "Grandfathered" just means an "Older plan" that I have and that it is retired and that is all it means and guarantees nothing This is definitely a breach of contract.They are refusing to escalate to an executive team member and will only give me a p.o. box in Albuquerque, NM. They were unable to review the terms of my contract with me telling me to just go online at T-Mobile and review it myself.
They gave me this generic info and were unable to assist further.
T-Mobile Móvil
P.O. Box 37380
Albuquerque, NM
87176
They appeared not to understand what the term "Granfathered" means. This is the worst service I have ever received from T-Mobile. I am complaining to the FTC and the consumer protection bureau about this. I am calling Verizon as we speak to find out what their price plans are as well. I have lost faith and all my trust in T-Mobile.
