Forum Discussion
Precio Fijo
On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to ...
desertangel wrote:
rigatoni wrote:
Everyone should open up a complaint with the FCC. It will take 5 minutes or less.
Do you have the link to FCC complaint option?
AtownAlum2012 wrote:Not sure if anyone has realized this but the price lock policy was changed back in January. Unfortunately we weren't paying attention to their potential use of it until yesterday. Also the policy specifically stated that anyone with pricelock prior to January 2024 shouldn’t be affected. Clearly it looks like that's not the case. Even a small change on your rate plan can allow the price lock to expire. This feels very bait and switch like and they are using the "updated" policy as the enforcement. I would recommend everyone to file a complaint with both the fcc and the DOJ antitrust as when the merger took place, there were concerns that this would happen. Here is a link to the January article.
https://www.androidauthority.com/t-mobile-new-price-lock-policy-3404851/
Regarding what I bolded in your quote: I've been a customer with pricelock since 2017. I got a text message saying our fee will go up $5 per line ($10 total); I confirmed with a customer representative that our fee is going up. She said we will be billed the new higher amount starting in June.
But here's the part I'm curious about: when I log into my account, it still shows my old "locked in" fee for my upcoming June bill. Has anyone else checked their account?
