Precio Fijo

Companies break promises all the time, if they think the reputational damage will be less than the $ saved. This case was especially disappointing to me since their whole schtick was like "we're different, help us defeat the bad guys! We have great customer service!". And they stuck with until they got away with swallowing Sprint and not getting an anti-trust action. The T-Mobile I know would have just been honest and said "hey guys we made a bad deal, sorry! We know we made a promise but you gotta let us out of this!" And that's all I asked repeatedly on the customer service chat. Just to be honest and say it, but they couldn't of course. Just my opinions, I could be wrong.

I'm still not fully convinced they can do this even if they are ok with the reputational damage that comes with it. My clear memory of signing up for the One plan in 2018 was that it could never change, that "T-Mobile was signing on the dotted line" and all this weasel-wording about just paying your last month if they break the promise must have come way later and shouldn't be enforceable for those older plans. The original un-contract language even says, in part,

“

¿PUEDE CAMBIAR O TERMINAR MIS SERVICIOS O ESTE CONTRATO T-MOBILE?

Sí. Excepto como está descrito a continuación para Planes Tarifarios con garantías de precio fijo (incluyendo la "Promesa sin Contrato"),

…

If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan.

“

Which appears to bind T-Mobile to the original terms. But, I guess they snuck something in on us somewhere along the line. Again, just my opinion. I could be wrong.