Precio Fijo

Manofintegrity wrote:

Has anyone received any positive feedback from any of the organizations where complaints have been filed?  My next bill, in about one month, will be for the increased amount.  I don't want to imply that this increase is ok with me.  In order to keep service, I'll have to pay the bill.  The only other option would be to change service providers.  However, if we can prevail with the complaints and somehow force T-Mobile to honor their commitment to us, I'd rather stay put.  Just don't want the fact that I pay my bills to give them the wrong signal.

Comments?

@ManOfIntegrity & all

Has anyone received any positive feedback from any of the organizations where complaints have been filed? 

Positive feedback? Ha! Not likely, unless there's some internal action that takes place within the next ~ 30 days T-Mobile is unlikely to rollback this poor decision. Currently the only hope we have is someone kicking off arbitration, turning to small claims, to class action subsequently being made whole at a later date.  

My next bill, in about one month, will be for the increased amount.  I don't want to imply that this increase is ok with me.

Review your bill, in short, this is no different than a financial institution where you have up to 60 days to notify them of any billing disputes in writing! Note, if you raise issue with this increase and accept an account credit this negates any cause(your rights) for arbitration or more as them crediting your account "resolves the issue". The issue with that is this matter is not a limited issue, one time grievance. This is a potential permanent change which technically means that after you've done the dispute letter, they have time to respond (is it 60 days, I forgot) then if you are not satisfied with their resolution then you proceed further with arbitration etcetera -

If your goal is to at some point receive financial compensation (in arbitration/class action/small claims) then you should make a formal dispute in writing and specify you don't want a one-time bill credit, but rather for them to adjust your rate and honor the terms of the initial agreement. They will likely say nothing is wrong with the bill and the amount is correct, and as a one-time courtesy they may (or may not) credit the difference. At that point you accept it and move on or continue with the escalation process for arbitration/small claims/class action.

 In order to keep service, I'll have to pay the bill.  The only other option would be to change service providers. 

Yes, you should(must) keep your account in good standing while an active customer, especially if you are pursuing a legal claim or want to port out(albeit I think I read they can't legally keep your numbers due to non-payment as long as service is active or something like that). As far as changing service providers, I have seen one too many posts about switching to an MVNO, specifically to a T-Mobile MVNO - this is extreme cognitive dissonance y contradictory:

1. If an MVNO is available to you (T-Mobile or Other), prior to this price increase notification – WHY wouldn’t you already switch and save your money!? Why did it take T-Mobile (Postpaid) to increase your bill for you to go to an MVNO(most of you switched to a T-Mobile one LOL) that has BEEN available to you prior to…
2. If I take issue with T-Mobile dishonoring the terms of my agreement with them (principal), then why the heck would I give them or ANY of their affiliates my business?! The primary catalyst for my disdain is the principle of their actions, not so much the denomination. Therefore, if I do switch providers, it will NOT be to a T-Mobile affiliate (MVNO's) - that is less than smart. I want NOTHING to do with them if it gets to that, so yes, despite T-Mobiles costs likely being lesser even with the increase & in lieu of their GREED, I will even consider paying MORE to a competitor! So unfortunately, the MVNO's that use T-Mobile are catching a few strays but oh well. "I switched to Google Fi, F T-Mobile" "I switched to MetroPCS, F T-Mobile"  - you can't make this up - people are clearly being emotional  and not logical.

However, if we can prevail with the complaints and somehow force T-Mobile to honor their commitment to us, I'd rather stay put.  Just don't want the fact that I pay my bills to give them the wrong signal.

Well, it doesn't seem like the abiding parties who received our complaints have said or done anything publicly. I did receive e-mail communication from the FCC and it stated they would contact me once they received a response from T-Mobile, then T-Mobile sent a letter that everyone has now seen; this letter did not follow previous FCC complaints(addressing me) and they typically make contact by phone or email to resolve, then present this back to the FCC - as of yet I have not heard from the FCC so my guess is they sent the default letter to us and has not officially responded to the specific complaint(s).

Comments?

My disgust with this decision by T-Mobile is disheartening. The business relationship is forever changed. The issue for me and one I will argue in front of a judge is simple: the original contractual agreement of never changing my rate plan directly influenced my decisions over the years to include but not limited to:

A)Switching carriers(example: we declined X deal despite being on our price locked plan because of the long-term effects; T-Mobile has misrepresented their position and disallowed me to make informed decisions. If my bill was unstable or going to change anyways, I could have taken advantage of other options.

B)Device upgrades/EIP/Promotions – if my reoccurring charges are set, then this impacts my decision to do business with T-Mobile from a device financing perspective.

C)If I participate in a promotion that indicates I must retain service for X amount of time to receive my promotion in full, then increasing my rate plan after the fact is in direct contrast with this decision.

If my rate plan was not set, then I would not feel comfortable deepening my relationship with the T-Mobile since I may need to switch at a moment’s notice due to volatile nature of our business relationship. My rate plan costs directly influenced multiple decisions over the years. This is what we want to be made whole from. I made buying decisions based on my rate plan.

It is unjust to keep my devices locked to your network, bill me for a remaining EIP balance for a device that was supposed to be free.

Nota: if you are on a regular EIP and just paying off a device, then that remaining balance is due regardless of your rate plan amount; however, T-Mobile should allow you to move that EIP to the account level and allow you to continue paying off the device without a large lump sum bill  in the event you leave since they raised your rate plan.

IF your EIP is on a promotion that would be directly (negatively) impacted by the discontinuation of service, then T-Mobile should forgive the remaining balance on those EIPs since you had no intention of leaving the company for the duration of time (fulfilling the promotion requirements) and since T-Mobile decided to raise your bill (something that was not supposed to happen) you switched providers. T-Mobile should pay off the remaining EIP balance for those circumstances.

If my rate plan was able to increase at a moment's notice, MOST people would decline those EIPs, and device promotions and T-Mobile knows this. Sure, some of us buy unlocked devices which often doesn't always have the same carrier-locked device benefits (example – my unlocked Samsung does not do RCS messaging in Samsung Messenger, yet my “carrier locked/firmware” does allow RCS in the Samsung App for BOTH PTN’s dual SIM – Google Messages does NOT offer DUAL SIM RCS and Google Messages is the only way to get RCS messaging on the unlocked device; yes, you can load carrier firmware on the unlocked model, but not everyone is comfortable doing this)

Ideally, I’d love for T-Mobile to make this right. I have a nasty taste in my mouth after all of this. I have several EIP's open for "free" devices, and this is not right because I wouldn't be cancelling services based on my own decision to forfeit my remaining credits, but rather T-Mobile raised my bill when our agreement said this would not change, so I participated in the promotion because I had no intention of leaving T-Mobile, especially during the promotional period. I would only pay off EIP's that I would have had to pay off anyways, any balances left on what would have been a promotion aka free/discounted - T-Mobile can get bent.