Precio Fijo

I filed my FCC complaint on May 22.  I received T-Mobile's "response" to my complaint on/about June 11 (a hardcopy of what T-Mobile sent electronically to the FCC on June 4).

As I mentioned in an earlier comment, T-Mobile requires notice in writing if you dispute its billing practices.  Otherwise, you get even less respect (if that's possible).  Here's the letter that I wrote to T-Mobile yesterday:

As required by the T-Mobile Terms and Conditions, I hereby provide notice that I dispute T-Mobile’s intent to increase my monthly charge.

I selected T-Mobile as my cellular service provider in February 2023, when T-Mobile offered me a Price Lock guarantee of $75.00 per month.  I was told that "Price Lock" meant that my monthly charge would always be $75.00 per month unless I changed my plan with T-Mobile.

On May 22, 2024, T-Mobile sent me a text message announcing its intent to increase my monthly charge by $2.00 per line, which will violate the Price Lock guarantee that T-Mobile gave me when I signed up.  I called T-Mobile Customer Service the same day and registered my displeasure about the announced increase.  I then filed a complaint with the FCC (ticket no. 7047563).

On/about June 11, 2024, I received from T-Mobile a hardcopy of an electronic filing that T-Mobile sent to the FCC on June 4, 2024.  That filing advised the FCC that T-Mobile has made adjustments to the pricing of some older rate plans ("the change").  Paragraph 3 of that filing states explicitly that all customers impacted by the change had been notified by text and email of how much the change specifically impacts their account.  The clear import of that statement is that the T-Mobile text message that I received on May 22, 2024, applies specifically to my account – meaning that T-Mobile intends to increase my monthly charge even though I am a customer with a Price Lock guarantee.

Compare that with the following, different, statement in paragraph 5 of the same filing:  “. . . customers with Price Lock are not impacted by the change” (emphasis added).

Because the statements in paragraphs 3 and 5 of T-Mobile's FCC filing cannot both be true, I called T-Mobile Customer Service again, today, June 19, 2024.  I spoke with "Courtney".  She confirmed that I a.m. a Price Lock customer, but then told me that my monthly charge will go up anyway.  Courtney was unaware of T-Mobile's FCC filing, so I read to her the statement in paragraph 5 of the filing that I quote immediately above, the statement about Price Lock customers not being impacted by the change.  Courtney immediately disconnected me, and I found myself then connected to another Customer Service agent (Jude), who knew nothing about my talk with Courtney, and who wanted to give me T-Mobile's boilerplate change script all over again.  I declined the opportunity to suffer through that a second time.

Upon my completion of this letter to you, I will supplement my FCC complaint with a summary of what I have elaborated above.  I will emphasize to the FCC that in paragraph 5 of the T-Mobile filing, T-Mobile committed to honor its guarantee to Price Lock customers, essentially telling the FCC the opposite of what T-Mobile Customer Service is telling Price Lock customers as recently as today.  I will ask the FCC to keep my complaint open until T-Mobile honors the Price Lock guarantee that covers my account.