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elwoodblues
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Re: Price Lock
As a result of my complaint to the FCC, I have learned that my two phone lines will not go up in price -- they are covered by Price Lock, just as I was told when I signed up. This directly contradicts what I was being told by T-Mobile customer service. What is not covered by Price Lock is my Apple Watch. It's on a data rate plan that isn't price locked. The monthly charge for that has gone up $2. I have told the FCC to close my complaint. Filing a complaint with the FCC seems to be the only way to get accurate information from T-Mobile. I suggest that you not rely on T-Mobile customer service.18Visto2likes0ComentariosRe: Price Lock
I updated my FCC complaint today, pointing out that T-Mobile is telling the FCC one thing (Price Lock customers WON'T be impacted), while telling its customers the exact opposite (Price Lock customers WILL be impacted). I ask that you keep my complaint open, for the reason explained below. On/about June 11, 2024, I received from T-Mobile a hardcopy of an electronic filing that T-Mobile sent to the FCC on June 4, 2024. That filing advised the FCC that T-Mobile has made adjustments to the pricing of some older rate plans ("the change"). In paragraph 5 of that filing, T-Mobile gave the FCC the following assurance: ". . . customers with Price Lock are not impacted by the change". I called T-Mobile Customer Service yesterday, June 19, 2024, hoping to find out that T-Mobile's assurance to the FCC is true. I spoke with "Courtney". She confirmed that I am a Price Lock customer, but then told me that my monthly charge will go up anyway, despite T-Mobile's assurance to the FCC that customers with Price Lock will not be impacted by the change. I think the FCC needs to ask T-Mobile why it told the FCC one thing (Price Lock customers WON'T be impacted), but is telling customers exactly the opposite (Price Lock customers WILL be impacted). If the FCC does not have regulatory authority to ensure that a cellular provider complies with a guarantee to its customers, which Federal agency does have such authority? Please keep my complaint open until T-Mobile agrees to honor its guarantee to its Price Lock customers.12Visto1like0ComentariosRe: Price Lock
I filed my FCC complaint on May 22. I received T-Mobile's "response" to my complaint on/about June 11 (a hardcopy of what T-Mobile sent electronically to the FCC on June 4). As I mentioned in an earlier comment, T-Mobile requires notice in writing if you dispute its billing practices. Otherwise, you get even less respect (if that's possible). Here's the letter that I wrote to T-Mobile yesterday: As required by the T-Mobile Terms and Conditions, I hereby provide notice that I dispute T-Mobile's intent to increase my monthly charge. I selected T-Mobile as my cellular service provider in February 2023, when T-Mobile offered me a Price Lock guarantee of $75.00 per month. I was told that "Price Lock" meant that my monthly charge would always be $75.00 per month unless I changed my plan with T-Mobile. On May 22, 2024, T-Mobile sent me a text message announcing its intent to increase my monthly charge by $2.00 per line, which will violate the Price Lock guarantee that T-Mobile gave me when I signed up. I called T-Mobile Customer Service the same day and registered my displeasure about the announced increase. I then filed a complaint with the FCC (ticket no. 7047563). On/about June 11, 2024, I received from T-Mobile a hardcopy of an electronic filing that T-Mobile sent to the FCC on June 4, 2024. That filing advised the FCC that T-Mobile has made adjustments to the pricing of some older rate plans ("the change"). Paragraph 3 of that filing states explicitly that all customers impacted by the change had been notified by text and email of how much the change specifically impacts their account. The clear import of that statement is that the T-Mobile text message that I received on May 22, 2024, applies specifically to my account - meaning that T-Mobile intends to increase my monthly charge even though I am a customer with a Price Lock guarantee. Compare that with the following, different, statement in paragraph 5 of the same filing: ". . . customers with Price Lock are not impacted by the change" (emphasis added). Because the statements in paragraphs 3 and 5 of T-Mobile's FCC filing cannot both be true, I called T-Mobile Customer Service again, today, June 19, 2024. I spoke with "Courtney". She confirmed that I am a Price Lock customer, but then told me that my monthly charge will go up anyway. Courtney was unaware of T-Mobile's FCC filing, so I read to her the statement in paragraph 5 of the filing that I quote immediately above, the statement about Price Lock customers not being impacted by the change. Courtney immediately disconnected me, and I found myself then connected to another Customer Service agent (Jude), who knew nothing about my talk with Courtney, and who wanted to give me T-Mobile's boilerplate change script all over again. I declined the opportunity to suffer through that a second time. Upon my completion of this letter to you, I will supplement my FCC complaint with a summary of what I have elaborated above. I will emphasize to the FCC that in paragraph 5 of the T-Mobile filing, T-Mobile committed to honor its guarantee to Price Lock customers, essentially telling the FCC the opposite of what T-Mobile Customer Service is telling Price Lock customers as recently as today. I will ask the FCC to keep my complaint open until T-Mobile honors the Price Lock guarantee that covers my account.7Visto0likes0ComentariosRe: Price Lock
The part I marked red below seems important for protecting our options. From the Terms & Conditions link provided by an earlier poster: HOW CAN I DISPUTE MY CHARGES? If you have any questions about your bill or want to dispute any Charges, please contact us by visitingwww.T-Mobile.com, by calling 800-937-8997 or 611 from your Device, or by writing toT-MobileCustomer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380.Puerto Rico customersmay contact us at www.T-Mobile.com, by calling 1-800-937-8997 or 611 from your Device, or by writing to us at:T-MobileCustomer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn.: Customer Care Manager. Si esto no resuelve las cosas, por favor avísanos por escrito. Salvo que la ley disponga lo contrario, deberás notificarnos acerca de cualquier disputa respecto a tu factura o Cargos en tu cuenta dentro de los 60 días posteriores a la fecha en que recibiste por primera vez la factura o el Cargo en disputa. Si no nos notificas por escrito acerca de tu disputa dentro de ese período, no podrás iniciar un reclamo mediante arbitraje o ante un tribunal. If you accept a credit, refund, or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved, andT-Mobileshall be released from all liability regarding said dispute. Salvo que la ley disponga lo contrario, deberás pagar los Cargos en disputa hasta que se resuelva la disputa.14Visto4likes0Comentarios