Forum Discussion
Precio Fijo
On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to ...
desertangel wrote:
rigatoni wrote:
Everyone should open up a complaint with the FCC. It will take 5 minutes or less.
Do you have the link to FCC complaint option?
I updated my FCC complaint today, pointing out that T-Mobile is telling the FCC one thing (Price Lock customers WON’T be impacted), while telling its customers the exact opposite (Price Lock customers WILL be impacted).
I ask that you keep my complaint open, for the reason explained below.
On/about June 11, 2024, I received from T-Mobile a hardcopy of an electronic filing that T-Mobile sent to the FCC on June 4, 2024. That filing advised the FCC that T-Mobile has made adjustments to the pricing of some older rate plans ("the change").
In paragraph 5 of that filing, T-Mobile gave the FCC the following assurance: “. . . customers with Price Lock are not impacted by the change”.
I called T-Mobile Customer Service yesterday, June 19, 2024, hoping to find out that T-Mobile's assurance to the FCC is true. I spoke with "Courtney". She confirmed that I am a Price Lock customer, but then told me that my monthly charge will go up anyway, despite T-Mobile's assurance to the FCC that customers with Price Lock will not be impacted by the change.
I think the FCC needs to ask T-Mobile why it told the FCC one thing (Price Lock customers WON’T be impacted), but is telling customers exactly the opposite (Price Lock customers WILL be impacted).
If the FCC does not have regulatory authority to ensure that a cellular provider complies with a guarantee to its customers, which Federal agency does have such authority?
Please keep my complaint open until T-Mobile agrees to honor its guarantee to its Price Lock customers.
